Estate Services Manager – Grounds & Resident Experience

Southern Housing; Tunstall; On-site; GBP 32,000 - 46,000; Full time

Job summary

Southern Housing is seeking an Estate Services Manager to lead frontline estate services in the Kent area, based in Sittingbourne. You will manage teams delivering grounds maintenance, cleaning, and contractor services while ensuring safety and service quality.

You will drive performance, conduct inspections, and collaborate with Housing and Neighbourhood colleagues to resolve issues and improve resident satisfaction. A customer-focused leader is essential.

Qualifications

• Experience working in an Estate Services, grounds maintenance, cleaning or similar environment, with a strong understanding of health & safety, including risk assessments, COSHH and lone working
• Proven people management and leadership skills, including recruiting, motivating and supporting teams, holding one to ones and addressing performance issues
• A proactive, solutions focused approach with strong problem solving skills
• An understanding of value for money and service charges, with the ability to manage resources efficiently and identify opportunities for improvement
• Strong communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues and contractors
• Attention to detail, with the ability to carry out thorough estate inspections and identify repairs, compliance or tenancy issues
• A customer centred mindset, recognising the importance of visibility, professionalism and resident experience
• You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience

Responsibilities

• Lead frontline estate services teams delivering grounds maintenance, cleaning, waste management and associated contractor services
• Oversee day to day service delivery and carry out regular estate inspections
• Ensure health & safety compliance and effective use of resources
• Work closely with contractors and colleagues across Housing and Neighbourhood teams to identify issues and resolve problems
• Drive continuous service improvement and value for money
• Support residents and maintain high standards of service and visibility

Skills

Estate Services experience

Grounds maintenance

Health & safety

People management

Communication skills

Budget/resource management

Driving licence

Job description

Southern Housing is seeking an Estate Services Manager to lead frontline estate services in the Kent area, based in Sittingbourne. You will manage teams delivering grounds maintenance, cleaning, and contractor services while ensuring safety and service quality.

You will drive performance, conduct inspections, and collaborate with Housing and Neighbourhood colleagues to resolve issues and improve resident satisfaction. A customer-focused leader is essential.