Estate Services Area Manager – Communities & Gardens

Peabody; Charlton; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave

Flexible benefits package

Life assurance

Training and development

Volunteering days

Pension matching 10%

Job summary

Peabody in Charlton seeks an Estate Services Area Manager to lead teams delivering communal cleaning, gardening and estate services across a defined area. You will focus on service excellence, safety and high presentation standards.

Reporting to the Operations director, you will collaborate with residents, contractors and colleagues, manage budgets, monitor performance and drive continuous improvement to deliver value-for-money neighbourhood services.

Qualifications

• Experience leading and developing operational teams.
• Strong customer service and stakeholder management.
• Experience in Estate Services, Facilities or Housing.
• Knowledge of COSHH and safety regulations.
• Excellent planning, organisation and resource management.
• Ability to manage performance and service improvement.
• Strong communication and IT skills.
• Financial awareness and budgeting experience.
• Full UK driving licence.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Lead Estate Services teams including Caretakers, Gardeners and Supervisors.
• Deliver high-quality communal cleaning, gardening and waste management services.
• Monitor team and contractor performance against service standards.
• Carry out quality inspections and ensure gold-standard estate presentation.
• Build positive relationships with residents, tenant associations and stakeholders.
• Manage budgets and resources to provide value-for-money services.
• Promote and maintain health and safety culture, including COSHH compliance.
• Report repairs and neighbourhood issues and work collaboratively to resolve them.
• Support new developments and ensure services are mobilised effectively.
• Use performance data to drive continuous improvement and resource planning.
• Provide management cover and support across the wider service when required.

Skills

People leadership

Customer service

Stakeholder management

COSHH safety

Planning & organising

Performance management

Budget management

Communication skills

IT skills

Driving licence

Tools

MS Office

Job description

Peabody in Charlton seeks an Estate Services Area Manager to lead teams delivering communal cleaning, gardening and estate services across a defined area. You will focus on service excellence, safety and high presentation standards.

Reporting to the Operations director, you will collaborate with residents, contractors and colleagues, manage budgets, monitor performance and drive continuous improvement to deliver value-for-money neighbourhood services.