Estate Services Area Manager

Peabody; Charlton; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave

Flexible benefits package

Life assurance

Training and development

Volunteering days

Pension matching 10%

Job summary

Peabody in Charlton seeks an Estate Services Area Manager to lead teams delivering communal cleaning, gardening and estate services across a defined area. You will focus on service excellence, safety and high presentation standards.

Reporting to the Operations director, you will collaborate with residents, contractors and colleagues, manage budgets, monitor performance and drive continuous improvement to deliver value-for-money neighbourhood services.

Qualifications

• Experience leading and developing operational teams.
• Strong customer service and stakeholder management.
• Experience in Estate Services, Facilities or Housing.
• Knowledge of COSHH and safety regulations.
• Excellent planning, organisation and resource management.
• Ability to manage performance and service improvement.
• Strong communication and IT skills.
• Financial awareness and budgeting experience.
• Full UK driving licence.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Lead Estate Services teams including Caretakers, Gardeners and Supervisors.
• Deliver high-quality communal cleaning, gardening and waste management services.
• Monitor team and contractor performance against service standards.
• Carry out quality inspections and ensure gold-standard estate presentation.
• Build positive relationships with residents, tenant associations and stakeholders.
• Manage budgets and resources to provide value-for-money services.
• Promote and maintain health and safety culture, including COSHH compliance.
• Report repairs and neighbourhood issues and work collaboratively to resolve them.
• Support new developments and ensure services are mobilised effectively.
• Use performance data to drive continuous improvement and resource planning.
• Provide management cover and support across the wider service when required.

Skills

People leadership

Customer service

Stakeholder management

COSHH safety

Planning & organising

Performance management

Budget management

Communication skills

IT skills

Driving licence

Tools

MS Office

Job description

The following content displays a map of the jobs location - Charlton

Vacancy Reference peabodygroup/TP/44900/1499

Number of Positions:

1

Contract Type:

Permanent Full Time

Monday to Friday 08:00 - 16:00

Working Hours:

35

Location:

Charlton

Closing Date:

08/11/2026

Vacancy Category:

Service Area:

Operations South London

Directorate:

Operations

Our Vacancy

Our Vacancy

Are you an inspiring people leader with a passion for delivering excellent customer service and high-quality neighbourhood environments? As an Estate Services Area Manager, you will lead and manage teams delivering communal cleaning, gardening and estate services across a defined geographical area.

You will be responsible for driving service excellence, maintaining high standards, managing performance, and ensuring residents receive a safe, well-maintained environment. Working closely with customers, colleagues and contractors, you will play a key role in continually improving services and customer satisfaction.

What you’ll do

• Lead and manage Estate Services teams including Caretakers, Gardeners and Supervisors
• Deliver high-quality communal cleaning, gardening and waste management services
• Monitor team and contractor performance against service standards and objectives
• Carry out quality inspections and ensure gold-standard estate presentation
• Build positive relationships with residents, tenant associations and stakeholders
• Manage budgets and resources to provide value-for-money services
• Promote and maintain a strong health and safety culture, including COSHH and lone working compliance
• Report repairs and neighbourhood issues and work collaboratively to resolve them
• Support new developments and ensure services are mobilised effectively
• Use performance data to drive continuous improvement and resource planning
• Provide management cover and support across the wider service when required

What you’ll need

• Experience leading and developing operational teams
• Strong customer service and stakeholder management skills
• Experience within Estate Services, Facilities, Housing or a similar environment
• Knowledge of health and safety requirements and COSHH regulations
• Excellent planning, organisation and resource management skills
• Confidence managing performance, change and service improvement initiatives
• Strong communication and IT skills
• Financial awareness and experience managing budgets
• Problem-solving and decision-making capability
• Full UK driving licence
• Commitment to equality, diversity and inclusion

Why Join Us?

• 30 days' annual leave plus bank holidays.
• Flexible benefits package - including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

Please note: Peabody is unable to provide sponsorship as a licensed UK employer.

The advert will close on Sunday 8th November. Interviews will then take place in person on Thursday 12th November

If you have any questions about this role, please email Talent Specialist, Mike Sugrue at [e-mail]