Senior Repairs Officer

NOTTING HILL GENESIS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Excellent annual leave

Generous pension scheme

Employee assistance

Health cash plan

Staff discounts

Cycle to work

Life Assurance x 4

Job summary

Notting Hill Genesis is seeking a Senior Repairs Officer to lead complex, high-value repairs, delivering quality results efficiently and cost-effectively. You will provide technical expertise and oversight across challenging cases, helping ensure residents receive an excellent service and that issues are resolved quickly.

You will guide Repairs Officers, review contractor quotations, monitor performance, drive service improvements, and uphold safety standards.

Qualifications

• Experience developing and managing administrative systems and processes.
• Strong organisational skills with ability to manage competing priorities.
• Experience monitoring performance and providing commentary against targets.
• Experience working to KPIs and driving service performance.
• Good understanding of relevant legislation, statutory requirements and regulatory obligations.
• Customer-focused mindset with a commitment to delivering excellent outcomes.
• Ability to present information confidently to stakeholders and chair meetings.

Responsibilities

• Provide technical guidance and support to Repairs Officers, acting as the first point of escalation for complex repairs cases.
• Review and assess complex repairs, variations and contractor quotations, ensuring value for money and compliance with financial procedures.
• Monitor repairs performance, ensuring works are progressed efficiently and completed to a high standard.
• Lead on contractor performance reviews, identifying improvements and ensuring KPIs and service standards are met.
• Support regular cost and quality audits, providing insight into performance, risks and trends across the repairs service.
• Work closely with residents, contractors and colleagues to understand repair needs, resolve issues and improve customer satisfaction.
• Coach and mentor Repairs Officers, supporting their development and helping to build a high-performing team.
• Deputise for the Team Manager when required, including supporting meetings, performance management activity and service improvement initiatives.

Job description

What you'll do

As a Senior Repairs Officer, you'll play a key role in ensuring complex and high-value repairs are delivered efficiently, cost-effectively and to a high standard. Working within the Repairs team, you'll provide technical expertise, leadership and oversight across complex responsive repairs cases, helping to ensure residents receive an excellent service and that issues are resolved quickly and effectively.

You'll support Repairs Officers and operational teams by acting as a technical expert, leading on challenging cases, scrutinising complex repairs and variations, and ensuring contractor performance meets expectations. Through your work, you'll help improve the resident journey, maintain safe homes and drive continuous improvement across the repairs service.

How you'll do it

• Provide technical guidance and support to Repairs Officers, acting as the first point of escalation for complex repairs cases.
• Review and assess complex repairs, variations and contractor quotations, ensuring value for money and compliance with financial procedures.
• Monitor repairs performance, ensuring works are progressed efficiently and completed to a high standard.
• Lead on contractor performance reviews, identifying improvements and ensuring KPIs and service standards are met.
• Support regular cost and quality audits, providing insight into performance, risks and trends across the repairs service.
• Work closely with residents, contractors and colleagues to understand repair needs, resolve issues and improve customer satisfaction.
• Coach and mentor Repairs Officers, supporting their development and helping to build a high-performing team.
• Deputise for the Team Manager when required, including supporting meetings, performance management activity and service improvement initiatives.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Experience developing and managing administrative systems and processes.
• Strong organisational skills, with experience managing competing priorities in a busy environment.
• Experience monitoring performance and providing commentary against business targets.
• Experience working to KPIs and driving service performance.
• Good understanding of relevant legislation, statutory requirements and regulatory obligations.
• Customer-focused mindset with a commitment to delivering excellent outcomes.
• Ability to present information confidently to stakeholders and chair meetings effectively.
• Experience of budget monitoring and financial scrutiny.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 2: Successful candidates will be invited to interview and assessment

If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [e-mail].

Should a redeployee apply for this role, their application will be considered before any others.