Estate & Community Manager – Retirement Living

McCarthy & Stone Ltd; Bonds; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Group pension

Life assurance

Employee Assistance Programme

Beautiful surroundings

25 days annual leave rising to 28

Employee discounts platform

Job summary

McCarthy & Stone Ltd. is seeking a House Manager to lead our Garstang estate in Lancashire. You'll deliver friendly, professional front-of-house service and support residents in maintaining an independent, safe lifestyle.

In this 30-hour-a-week role, you’ll welcome homeowners, coordinate events, manage suppliers, and act as the face of McCarthy Stone for families. The position offers benefits including pension, life assurance, and generous annual leave.

Qualifications

• Experience in a customer-facing or service management role.
• Excellent communication and a proactive attitude.
• Professionalism and commitment to high-quality service.
• Enjoys variety and organising events.

Responsibilities

• Welcoming homeowners and helping them settle into their new homes.
• Front-of-house service and warm engagement with visitors.
• First point of contact for residents and offering assistance.
• Managing supplier relationships for day-to-day operations.
• Acting as the face of McCarthy Stone for residents’ families and friends.
• Handling resident concerns with confidentiality and respect.
• Overseeing estate management including communal areas and gardens.
• Developing a strong community through social events and resident meetings.
• Ensuring compliance with Health and Safety requirements.

Skills

Communication

Customer-facing

Proactive attitude

Problem solving

Event organisation

MS Word

Outlook

Tools

Microsoft Word

Outlook

Job description

McCarthy & Stone Ltd. is seeking a House Manager to lead our Garstang estate in Lancashire. You'll deliver friendly, professional front-of-house service and support residents in maintaining an independent, safe lifestyle.

In this 30-hour-a-week role, you’ll welcome homeowners, coordinate events, manage suppliers, and act as the face of McCarthy Stone for families. The position offers benefits including pension, life assurance, and generous annual leave.