Estate & Community Liaison Officer

London Borough of Redbridge; Ilford; On-site; GBP 25,000 - 35,000; Full time

Job summary

London Borough of Redbridge is recruiting a Neighbourhood Officer to provide an exceptional service to residents across a defined mixed-tenure patch. You’ll be the primary contact on estates, promote safety and good housing standards, and respond to residents’ needs with discretion and empathy.

You’ll build strong relationships with residents, Council departments and partner organisations, delivering consistent, customer-focused housing management support.

Qualifications

• Experience dealing with the public.
• Excellent organisational and communication skills.
• Ability to manage competing demands and priorities.

Responsibilities

• Manage a defined mixed-tenure patch with a visible presence on estates.
• Respond to enquiries from residents, councillors, MPs, Housing Ombudsman and complaints.
• Support joint working with partner organisations and other Council departments.

Skills

Public interaction

Organisational skills

Communication skills

Customer-service mindset

Job description

London Borough of Redbridge is recruiting a Neighbourhood Officer to provide an exceptional service to residents across a defined mixed-tenure patch. You’ll be the primary contact on estates, promote safety and good housing standards, and respond to residents’ needs with discretion and empathy.

You’ll build strong relationships with residents, Council departments and partner organisations, delivering consistent, customer-focused housing management support.