Estate Assistant

The Guinness Partnership; Stevenage; On-site; GBP 20,000 - 24,000; Full time

Job summary

The Guinness Partnership in Stevenage is seeking an Estate Assistant to join the Estates Team on a full-time, permanent basis, working across Stevenage and Welwyn Garden City. You will care for gardens and communal areas and act as the on-site representative for residents and contractors.

The role emphasizes high-quality workmanship, strong customer service, and adherence to Health & Safety guidelines within a collaborative team environment.

Qualifications

• Proven professional experience delivering grounds maintenance across a variety of sites.
• Experience and knowledge of lawn, shrub and plant care.
• Proven experience of achieving high levels of customer satisfaction.
• Ability to carry out physical tasks within Health & Safety guidelines.
• Ability to work effectively within a team and without high levels of supervision.
• Knowledge of Health & Safety legislation, Including COSHH and PPE.

Responsibilities

• Carry out high-quality gardening, grounds maintenance, and the cleaning of internal communal areas.
• Ensure all work meets the agreed standards, helping to keep outdoor spaces tidy, welcoming and well cared for.
• As the on-site representative for Guinness, build positive relationships with residents, colleagues, and contractors.
• Report responsive repairs, fly-tipping, graffiti, and any safeguarding concerns.

Skills

Customer service

Teamwork

Health & safety knowledge

Physical fitness

Job description

The Estates Team play a key role in delivering a great resident experience. They work hard to provide high-quality estate services, covering mainly gardening and grounds maintenance.

We have an opportunity for an Estate Assistant to join our dedicated team, working across the Stevenage, Welwyn Garden City and surrounding areas on a full-time, permanent contract.

In this role, you will carry out high-quality gardening, grounds maintenance, and the cleaning of internal communal areas. You will ensure all work meets the agreed standards, helping to keep our outdoor spaces tidy, welcoming and well cared for.

As the on-site representative for Guinness, you will build positive relationships with residents, colleagues, and contractors. You will also report responsive repairs, fly-tipping, graffiti, and any safeguarding concerns to help us maintain safe, attractive communities.

What we are looking for

We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant or Ground Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate:

• Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.
• Experience and knowledge of lawn, shrub and plant care.
• Proven experience of achieving high levels of customer satisfaction.
• Ability to carry out physical tasks within Health & Safety guidelines.
• Ability to work effectively within a team and without high levels of supervision.
• Knowledge of Health & Safety legislation, Including COSHH and PPE.