Estate Agency Training Manager

haart Estate Agents; Colchester; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company car or car allowance

10% annual bonus

Job summary

Spicerhaart is seeking an Estate Agency Training Manager for our Colchester-based operations. You will design, develop and deliver training programmes for around 250 colleagues, focusing on sales and customer experience, while ensuring compliance and up-to-date manuals.

The role is remote with mandatory travel to training sites across the UK, offering a 30k–40k salary plus a 10% annual bonus and a company car or car allowance. Monday–Friday, 8:30am–6pm.

Qualifications

• Ideally educated to degree standard, with a CIPD qualification in Learning and Development or equivalent business experience, including a minimum of three years in a sales, property or retail sales-related role
• Experience of different learning platforms would be advantageous
• Experience of apprenticeship programmes and qualified to provide competent assessments to enable the successful completion of Level 2 and Level 3 apprenticeships
• Excellent communication and presentation skills
• Self-motivated, confident and flexible
• Ability to work accurately and remain well organised

Responsibilities

• Design, development and delivery of training programmes within Spicerhaart that facilitate and improve colleague performance in both sales and customer experience
• Deliver training programmes for Spicerhaart colleagues that meet all aspects of procedural compliance and legislative requirements
• Develop and maintain training manuals and documentation, ensuring they reflect current company policy and legislative requirements
• Provide support for other departments in the development and upkeep of Operations Manuals
• Review training materials, ensuring activities provide learning that enables improvement within Spicerhaart
• Maintain an up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials and deliver effective training
• Keep up to date with best practice within Training and recommend implementation within the company where appropriate
• Participate in and coordinate special projects as requested, assisting in other areas within the section and providing cover where required
• Manage systems training by identifying training requirements and designing and implementing appropriate training solutions, including blended learning and e-learning platforms
• Manage allocated training projects, designing and delivering appropriate solutions to the required standard, deadline and cost
• Work towards delivering a 100% course completion rate with apprentices through support, mentorship and assessment
• Provide efficient and comprehensive training design and delivery to colleagues across Spicerhaart in line with the company vision.
• Deliver the assessment of apprenticeships on the Spicerhaart Vocational Development Programme.
• Ensure you uphold the company’s core beliefs and standards at all times
• Ensure you follow the company dress code

Skills

Excellent communication

Presentation skills

Self-motivated

Organised

Education

Degree or equivalent

CIPD Learning and Development qualification

Job description

When you join Spicerhaart, you become a valued part of the Spicerhaart family, the UK's largest independent estate agency group. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement, enabling colleagues to reach their full potential. We operate in a high-performance culture that prides itself on delivering excellent customer service, both internally and externally. Our reputation depends on the service we provide to our internal and external customers.

Location: Spicerhaart Head Office, Colchester

Reporting to: Head of Training & Development - Estate Agency

Responsible for: Training of circa 250 colleagues

Working model: Remote working with mandatory travel to our training sites across the UK

Benefits of being an Estate Agency Training Manager at Spicerhaart:

• A basic salary of £30,000–£40,000 per year, dependant on experience
• 10% annual bonus of annual salary, based on hitting half-yearly targets
• A company car or a monthly car allowance
• Monday–Friday working hours: 8:30am–6pm

Responsibilities of an Estate Agency Training Manager at Spicerhaart in Colchester:

• Responsible for the design, development and delivery of training programmes within Spicerhaart that facilitate and improve colleague performance in both sales and customer experience
• Deliver training programmes for Spicerhaart colleagues that meet all aspects of procedural compliance and legislative requirements
• Develop and maintain training manuals and documentation, ensuring they reflect current company policy and legislative requirements
• Provide support for other departments in the development and upkeep of Operations Manuals
• Review training materials, ensuring activities provide learning that enables improvement within Spicerhaart
• Maintain an up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials and deliver effective training
• Keep up to date with best practice within Training and recommend implementation within the company where appropriate
• Participate in and coordinate special projects as requested, assisting in other areas within the section and providing cover where required
• Manage systems training by identifying training requirements and designing and implementing appropriate training solutions, including blended learning and e-learning platforms
• Manage allocated training projects, designing and delivering appropriate solutions to the required standard, deadline and cost
• Work towards delivering a 100% course completion rate with apprentices through support, mentorship and assessment
• Provide efficient and comprehensive training design and delivery to colleagues across Spicerhaart in line with the company vision.
• Deliver the assessment of apprenticeships on the Spicerhaart Vocational Development Programme.
• Ensure you uphold the company’s core beliefs and standards at all times
• Ensure you follow the company dress code

Role Specific Competencies

• Ideally educated to degree standard, with a CIPD qualification in Learning and Development or equivalent business experience, including a minimum of three years in a sales, property or retail sales-related role
• Experience of different learning platforms would be advantageous
• Experience of apprenticeship programmes and qualified to provide competent assessments to enable the successful completion of Level 2 and Level 3 apprenticeships
• Excellent communication and presentation skills
• Self-motivated, confident and flexible
• Ability to work accurately and remain well organised

The Finer Details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• A full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration, Asylum and Nationality Act 2006)
• Passport or Birth Certificate
• Proof of Address
• National Insurance documentation
• Driving Licence Check

Equal Opportunities

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

Privacy Policy

We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/