ERP Support Engineer (Operations)

Williams Racing; Wantage; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the automotive sector is seeking an ERP Support Engineer to optimize support and maintenance of their D365 F&O system. The role involves troubleshooting issues, collaborating with operations, and ensuring system functionality to enhance business efficiency. Candidates should possess experience in supply chain management modules, strong communication skills, and a problem-solving mindset to thrive in this collaborative environment.

Benefits

Equal opportunity employer

Reasonable job adjustments available

Qualifications

• Proven experience supporting and troubleshooting D365 F&O applications.
• Experience in supply chain management.
• Strong communication skills for technical and non-technical audiences.

Responsibilities

• Provide technical support for D365 F&O users and troubleshoot system issues.
• Document system solutions for knowledge sharing.
• Identify opportunities to improve system performance.

Skills

Troubleshooting D365 F&O applications

Communication

Stakeholder management

Problem-solving

Integration tools support

Education

Microsoft certification

Job description

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ERP Support Engineer (Operations), Wantage

Client: Williams Racing

Location: Wantage, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: fafdb4c9e973

Job Views: 8

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

We are looking for an ERP Support Engineer to join our team to support, troubleshoot, and maintain solutions within our D365 F&O system. You will collaborate closely with Operations teams to ensure system functionality and quick resolution of issues to minimize business disruption.

Reporting to our ERP Lead, your responsibilities include providing technical support for D365 F&O users, responding to incidents and service requests, resolving technical issues related to system performance, functionality, and integrations, analyzing and diagnosing system issues, creating and maintaining technical documentation, and engaging in knowledge sharing.

Main duties:

Solution Support

• Support end-users by resolving issues promptly and providing training as needed.
• Maintain communication between end users, stakeholders, and technical teams during issue resolution.
• Perform root cause analyses (RCAs) to define, document, and implement preventative actions to improve system performance.
• Work with cross-functional teams to enhance system stability across our landscape.

Continuous Improvement

• Identify opportunities to reduce repeat issues and support the design and implementation of improvements.
• Assess and implement strategies to reduce inefficiencies and contribute to system stability.
• Stay updated on industry trends and seek system improvement opportunities.

Standards & Documentation

• Document system solutions related to business processes for knowledge sharing and training.
• Support team upskilling through knowledge sharing and experience in complex issues.

Solution Quality Control

• Assist in audits to ensure data accuracy and integrity.

Risk Management

• Identify and escalate risks to ensure solution reliability and stability.
• Prioritize security to protect intellectual property and comply with regulations.

Skills and experience required:

• Proven experience supporting, troubleshooting, and testing D365 F&O applications, especially within Supply Chain Management modules.
• Experience supporting users through incident management and troubleshooting.
• Strong communication and stakeholder management skills.
• Experience with integration tools and troubleshooting integrations.
• Microsoft certification is a plus.
• Collaborative, curious, and adaptable problem-solver.
• Excellent communication skills for technical and non-technical audiences.

Additional Information

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Williams Racing is an equal opportunity employer that values diversity and inclusion. Reasonable job adjustments are available upon request.