Aftersales Technical Operations Engineer - Commercial Vehicle

BYD Europe; Hounslow; On-site; GBP 35,000 - 55,000; Full time

Job summary

BYD Europe is seeking an Aftersales Technical Operations Engineer to enhance operational efficiency and improve issue resolution through defect tracking and frontline support. The ideal candidate will have a strong engineering background and the ability to collaborate across technical functions, driving initiatives towards a zero-emission future.

Benefits

Performance based competitive remuneration

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Opportunity in zero-emission transition

Qualifications

• Solid understanding of vehicle systems, including mechanical components and EV technologies.
• Proficient in data tools and technical writing.
• Self-motivated with the willingness to travel.

Responsibilities

• Provide hands-on support during vehicle investigations, both remotely and onsite.
• Create and maintain operational dashboards and technical reports.
• Develop and update technical documentation, including service bulletins.

Skills

Technical writing

Data analysis

Mechanical systems knowledge

EV technologies knowledge

Education

Bachelor's degree or equivalent in engineering-related discipline

Tools

Excel

Power BI

MySQL

Python

Job description

About the role:

The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement initiatives.

Working location: Hounslow, London

Key responsibilities:

• Provide hands-on support during vehicle fault investigations, both remotely and onsite
• Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams
• Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries)
• Develop and update technical SOPs and service workflows
• Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides
• Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management
• Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication
• Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery

Your profile:

• Bachelor’s degree or equivalent in an engineering-related discipline
• Working proficiency in English (company language); Mandarin preferred but not mandatory
• Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety)
• Skilled in technical writing and documentation management
• Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred
• Self-motivated, curious, and capable of working independently with minimal supervision
• Willingness to travel for onsite customer or field team support
• Has right-to-work in the UK

We offer:

• Performance and experience based competitive remuneration
• 25 holidays + public holidays
• Scottish Widow workplace pension
• Commute allowance
• Salary sacrifice car scheme
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team