ERP Support Coordinator

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to enhance user experience with their ERP system. You will provide first-level support, develop training programs, and ensure system optimization through collaboration with cross-functional teams. This role is vital for maintaining data integrity and improving system functionalities. If you possess strong analytical skills and a passion for technology, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in supporting and coordinating ERP systems.
• In-depth knowledge of ERP functionalities and configurations.

Responsibilities

• Provide first-level support for ERP system users.
• Develop and deliver training programs for ERP system users.
• Conduct regular audits of data integrity and system configurations.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Project Management

Education

Bachelor's degree in Information Technology

SQL Database Management

Software Development

Job description

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• Technical Support: Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner;Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system;Monitor system performance and proactively identify areas for improvement
• User Training:Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities; Create user guides and documentation to assist users in navigating and utilising the ERP system effectively
• Coordination & Communication:Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications; Coordinate solution testing in line with project delivery plans;Capture and report any negative results found during testing cycles;Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades
• System Optimisation:Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation; Implement best practices for system usage and data management to enhance overall efficiency
• Quality Assurance:Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards; Develop and implement protocols for testing and validating system changes;Other duties as assigned by the Operations Director or their designee

Basic Qualifications:

• Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field
• Proven experience in supporting and coordinating ERP systems will be beneficial
• In-depth knowledge of ERP system functionalities, configurations, and integrations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Project management skills are a plus

Aerospheres (UK) Ltd. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability status, or any other characteristics protected by law.