ERP Business Analyst

Digital Agency Jobs; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

OLIVER, part of The Brandtech Group, seeks an ERP Business Analyst in London to drive ERP transformation. You will own end-to-end delivery across multiple workstreams, translating business requirements into actionable outputs and coordinating with technical leads, PMO, and stakeholders to ensure timely, accurate outcomes.

Key responsibilities include gap analysis, process mapping, data migration support, and crafting training materials.

Qualifications

• Solid experience as a Business Analyst, with a track record of ERP transformation programmes.
• Hands-on NetSuite experience — this is essential
• Strong understanding of finance processes and accounting principles
• Experience in process mapping, gap analysis, and process improvement
• Familiarity with a range of business analysis methodologies and techniques
• Confident facilitator, able to lead workshops and manage stakeholder engagement at all levels
• Clear, structured written and verbal communication skills
• Proficiency in MS Office, including Excel, PowerPoint, and Word
• Experience producing process maps, data analysis outputs, and project documentation to a high standard
• Proficiency with Gen AI tools - such as AI-assisted document drafting, data summarisation, or presentation tools - to improve output quality and efficiency
• Experience building personal workflows that increase speed and accuracy of delivery
• Agentic approach to problem-solving: able to break down complex, multi-step challenges and identify a clear path forward
• Ability to critically evaluate AI-generated outputs and apply sound judgement before use

Responsibilities

• Partner with PMO and business units to conduct gap analysis and produce process maps
• Facilitate project workshops with clear outcomes and next steps
• Maintain the change and communication plan documentation throughout the lifecycle
• Provide data migration support to the technical lead ensuring accuracy
• Support business readiness activities for go-live including cutover planning and hypercare
• Lead development of training materials and e-learning content for end users
• Create Global Process Design Documents and Risks/Controls matrices
• Produce ad-hoc reports, meeting packs and presentation decks for Management
• Identify and implement project improvements as opportunities arise
• Build relationships across Programme Team and stakeholders at all levels

Skills

NetSuite

Finance processes

Process mapping

MS Office

Gen AI tools

Workshop facilitation

Data analysis

Stakeholder engagement

Documentation

Data migration

Tools

Data migration tools

Reporting tools

Job description

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

**Role: **ERP Business Analyst

**Location: **London, United Kingdom

About the role:

As ERP Business Analyst, you'll work at the centre of a complex, fast-moving transformation programme. This is an independent delivery role: you'll manage your own workload across multiple workstreams, translating business requirements into clear, actionable outputs and keeping pace with a demanding project schedule.

You'll collaborate closely with technical leads, project managers, and stakeholders across the business — bridging finance knowledge and analytical rigour to support decisions at every stage of the programme lifecycle.

What you will be doing:

• Partner with the PMO and business units to conduct gap analysis between as-is and to-be processes, producing process maps and identifying change management needs

• Facilitate project workshops, ensuring clear outcomes and agreed next steps

• Contribute to and maintain the change and communication plan documentation throughout the project lifecycle

• Provide data migration support to the technical lead, ensuring accuracy and completeness

• Support business readiness activities in preparation for go-live, including cutover planning and hypercare delivery

• Lead the development of training materials and e-learning content for end users

• Create Global Process Design Documents and associated Risks and Controls Matrices

• Produce ad-hoc reports, meeting packs, and presentation decks for the Management Team as required

• Identify and implement project improvements as opportunities arise

• Build effective working relationships across the Programme Team and with stakeholders at all levels

What you need to be great in this role:

• Solid experience as a Business Analyst, with a track record of contributing to ERP transformation programmes

• Hands-on NetSuite experience — this is essential

• Strong understanding of finance processes and accounting principles, with the ability to identify and apply best practice

• Experience in process mapping, gap analysis, and process improvement work

• Familiarity with a range of business analysis methodologies and techniques

• Confident facilitator, able to lead workshops and manage stakeholder engagement at all levels

• Clear, structured written and verbal communication skills

• Proficiency in MS Office, including Excel, PowerPoint, and Word

• Experience producing process maps, data analysis outputs, and project documentation to a high standard

• Proficiency with Gen AI tools - such as AI-assisted document drafting, data summarisation, or presentation tools - to improve output quality and efficiency

• Experience building personal workflows that increase speed and accuracy of delivery

• Agentic approach to problem-solving: able to break down complex, multi-step challenges and identify a clear path forward

• Ability to critically evaluate AI-generated outputs and apply sound judgement before use

Our values shape everything we do:

Be**Ambitious**to succeed

BeImaginativeto push the boundaries of what's possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

Be**Results-focused**** **to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence. Candidate evaluation and selection are conducted without AI-supported screening or decision-making.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

*OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.