ERA Roster & Attendance Support Specialist

Gateshead Health; Gateshead; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Gateshead Health is hiring an E-Rostering and Attendance (ERA) Support Administrator to join the ERA admin and Flexible resourcing teams. The role is Monday to Friday, office hours, based on site, providing day-to-day support to wards and managers, helping users navigate ERA to create safe, efficient rosters in line with policy.

You will handle queries by phone, Teams, email and face-to-face, develop system knowledge, contribute to new ERA functionality, and train new managers on access and

Qualifications

• NVQ in Administration required.
• Advanced level using Microsoft Office and IT systems.
• Knowledge of Time & Attendance systems.

Responsibilities

• Provide day-to-day support to ERA System Administrators resolving system queries.
• Maintain system configuration to ensure up-to-date data items within system.
• Provide daily Trust reports to support BI dashboards and live staffing sitrep.
• Create bespoke reports in response to adhoc requests by Managers.
• Prepare documentation associated with system processes (SOPs / end user guides).
• Ensure new Managers have adequate training and system access levels.
• Support System Administrators with regression/new functionality testing during upgrades.
• Liaise with People & OD/People Data & Information Team to manage user access when changes occur.
• Act as first line support for all system users.
• Engage and support the ERA Team during future procurement projects.

Skills

Microsoft Office

Time & Attendance system

Project management

Advanced IT skills

Education

NVQ in Administration

Job description

Gateshead Health is hiring an E-Rostering and Attendance (ERA) Support Administrator to join the ERA admin and Flexible resourcing teams. The role is Monday to Friday, office hours, based on site, providing day-to-day support to wards and managers, helping users navigate ERA to create safe, efficient rosters in line with policy.

You will handle queries by phone, Teams, email and face-to-face, develop system knowledge, contribute to new ERA functionality, and train new managers on access and