ER Specialist

Evolve Recruitment; Kingston upon Thames; Hybrid; GBP 53,000 - 70,000; Full time

Job summary

Evolve Recruitment is seeking an ER Specialist to support our client's busy Head Office team in Kingston upon Thames and surrounding areas. The role offers hybrid working (3 days in the office / 2 days WFH) with a salary in the range 52,800–70,400 GBP.

You’ll manage grievances, conduct investigations, advise managers, draft outcome letters and ensure compliance with employment law. The role requires experience in ER, strong communication, and the ability to handle sensitive cases with discretion.

Qualifications

• Legal qualification or CIPD Level 7 desirable.
• Solid understanding of grievance procedures and ACAS code of practice.
• Significant Employee Relations experience advising middle management and up-to-date labour law knowledge.
• Experience leading grievance investigations and delivering outcomes.
• Highly developed skill in handling complex, sensitive and confidential matters.

Responsibilities

• Manage formal and informal grievance cases.
• Conduct fact-finding and investigation meetings.
• Provide advisory guidance and coaching to the supporting team.
• Draft outcome letters and maintain accurate case documentation.
• Provide practical ER guidance to managers and feedback on case learnings.
• Carry out disciplinary processes where required.
• Ensure full compliance with employment legislation.
• Keep up to date with developments in employment legislation and HR best practices.
• Contribute to maintaining a positive and professional workplace culture.

Skills

Employee Relations

Investigation

Stakeholder management

Education

CIPD Level 7

Job description

ER Specialist - Surbiton, Berrylands, New Malden, Kingston, Twickenham, Teddington, Hampton , Raynes Park, Wimbledon, Earlsfield, Clapham Junction, Vauxhall, London Waterloo

Evolve Recruitment is seeking a highly organised and detail-focused ER Specialist to support our clients busy, team.

£52,800 up to £70,400

Kingston Upon Thames, Surrey Hybrid (3 days office / 2 days WFH)

An exciting, newly created opportunity has arisen within our client's dynamic and fast-growing Head Office team near Kingston Upon Thames. This specialist team will be responsible for shaping and delivering nationwide grievance management, making this a fantastic chance to step into a role with real influence and visibility.

If you're an experienced Employee Relations professional who thrives on handling complex cases, working at pace, and delivering fair, balanced outcomes, this role offers the perfect platform to shine. You'll be joining a business committed to strengthening and elevating its ER function while driving forward a consistent national strategy.

What you'll do

• Manage and coordinate formal and informal grievance cases
• Conduct fact-finding and investigation meetings
• Provide advisory guidance and coaching to the supporting team
• Draft outcome letters and maintain accurate case documentation
• Provide practical ER guidance to managers & feedback on case learnings
• Carry out of any disciplinary processes, where required
• Ensure full compliance with employment legislation
• Provide advisory guidance and coaching to the supporting team
• Keep up to date with developments in employment legislation and HR best practices
• Contribute to maintaining a positive and professional workplace culture

What you'll need

• A legal qualification/ CIPD Level 7 (with specialist EL/advanced EL optional units) is desirable
• Solid understanding of grievance procedures and ACAS code of practice
• Significant Employee Relations experience, advising middle management and up to date labour law knowledge
• Experience of leading grievance investigations and delivering outcomes
• Highly developed in handling complex, sensitive and confidential matters
• Oversee a busy caseload whilst remaining calm, organised and solution-focused
• Exceptional written and verbal communication
• Strong GoogleMicrosoft Office skills and HR software proficiency
• Experience within a retail or hospitality environment would be advantageous
• The ability to collaborate and share best practice with a range of stakeholders using your strong influencing skills

You are required to be eligible to work in the UK full time without restriction.