ER Officer (Advisor)

Career Choices Dewis Gyrfa Ltd; Manchester; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Pension: Enhanced employer contributed

25 days annual leave + bank holidays +

Flexible working: 3 days on-site, 2 on

Benefits platforms

Job summary

Career Choices Dewis Gyrfa Ltd is seeking an Employee Relations Officer on a fixed-term basis to join the People team. The role focuses on managing employee relations casework and providing practical guidance to managers to deliver a high-quality people service.

You will handle cases across absence, performance, disciplinary and grievance areas, with attention to policy, data protection and collaborative problem-solving.

Qualifications

• Experience handling employee relations casework across absence, performance, disciplinary and grievances.
• Strong communication skills to support managers through sensitive conversations.
• Knowledge of employment legislation and HR best practices.

Responsibilities

• Manage a range of employee relations matters from initial enquiry through to conclusion.
• Advise managers on absence management, disciplinary, grievance and performance issues.
• Triaged employee relations queries through a central case management system.
• Coordinate and process occupational health referrals and support recommendations.
• Advise on policies, procedures and best practice in people management.
• Support investigations, meetings and hearings related to employee relations.
• Maintain accurate documentation and case records in line with policy and data protection.
• Escalate more complex cases to senior Employee Relations team.
• Contribute to continuous improvement initiatives in employee experience.

Skills

Employee relations

Absence management

Disciplinary

Grievance handling

Performance management

Communication skills

Organisational skills

Education

CIPD qualification or progress towards one

Tools

Case management system

Job description

£32,000 to £34,600 per year, Up to £34,600

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

10/10/2026

About this job

A large, values-led organisation currently recruiting an Employee Relations Officer on a fixed-term basis initially.

Joining a well-established People team, you will work alongside a dedicated Employee Relations function.

This opportunity would suit a HR professional who enjoys managing employee relations casework, building strong relationships with managers and delivering a high-quality people service.

This is an excellent opportunity for someone looking to further develop their employee relations expertise within a supportive and collaborative environment, where learning and development is actively encouraged.

The Role As Employee Relations Officer, you will be responsible for managing a range of employee relations matters and supporting managers across the organisation with practical, timely guidance.

Your responsibilities will include: Managing lower level employee relations cases from initial enquiry through to conclusion.

Providing advice and support on absence management, disciplinary, grievance and performance-related matters.

Triaging employee relations queries through a central case management system and ensuring cases are allocated appropriately.

Coordinating and processing occupational health referrals and supporting managers with recommendations and outcomes.

Advising managers on policies, procedures and best-practice approaches to people management.

Supporting investigations, meetings and hearings relating to employee relations matters.

Maintaining accurate documentation and case records in line with policy and data protection requirements.

Escalating more complex cases to the senior Employee Relations team where required.

Contributing to continuous improvement initiatives that enhance the employee experience and service delivery.

About You We are keen to speak with candidates who have a solid HR foundation and previous experience supporting employee relations activity.

You will ideally bring: Experience handling employee relations casework across areas such as absence, performance, disciplinary and grievance. (ESSENTIAL) Strong communication skills, with the confidence to support managers through sensitive conversations.

Excellent organisational skills and the ability to manage a varied caseload.

A customer-focused and proactive approach to problem-solving.

Knowledge of employment legislation and HR best practice.

Experience working within a large or complex organisation would be advantageous.

CIPD qualification, or progress towards one, would be beneficial, although relevant practical experience will also be considered.

Candidates who have managed absence, grievance, disciplinary and performance cases from start to finish will be of particular interest, although experience managing every stage of a formal disciplinary process is not essential.

What's on Offer Pension: Enhanced employer contribution.

Holiday: 25 days + bank holidays + Christmas shutdown (24 Dec - 5 Jan) Flexible Working: 3 days on-site, 2 remote. 35 hour working week.

Extras: Benefits platforms, student discounts plus others.

Potential for further opportunity and development within the wider organisation.

Exposure to a broad range of HR casework and stakeholder groups.