ER Manager

Churchill Services; Caddington; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

33 days holiday

Life assurance

GP access 24/7

Volunteering days

Exclusive discounts

Training & development

Wellbeing & inclusion programs

Recognition & rewards

Job summary

Churchill Services in Luton is seeking an experienced Employee Relations Manager to lead a team delivering expert ER solutions across multiple sites. Hybrid working with a 37.5-hour week offers a balance of field and office duties, reporting to the Head of HR.

You will handle high-risk ER matters, coach staff, ensure legal compliance and support organisational change, TUPE transfers and tribunal prep while driving continuous improvement and strong stakeholder partnerships.

Qualifications

• Experience leading an ER/HR advisory team in a multi-site organisation.
• Strong knowledge of UK employment law and latest legislative changes.
• Proven ability to manage high-risk employee relations cases and TUPE transitions.

Responsibilities

• Provide effective coaching, mentoring and support to the ER team.
• Oversee high-risk employee relations cases with escalation as needed.
• Advise on disciplinary, grievance, absence, performance and redundancy matters.
• Lead TUPE transfers for incoming and outgoing staff.
• Manage complex industrial relations matters and TUPE engagements with unions.
• Review casework quality and implement QA processes.
• Support Employment Tribunal preparation and ACAS matters.
• Utilise ER data to support informed decision-making.

Skills

People management

UK employment law

Stakeholder management

Coaching & mentoring

Education

CIPD HR Level 3

Job description

Luton, Capability Green (LU1) Hybrid working following a successful onboarding period Full-time 37.5 hours p/w - with flexibility to support business and operational needs

We're seeking experienced Employee Relations Managers to provide expert leadership in ensuring professional delivery of ER solutions and expertise.

Reporting to the Head of HR, you'll lead a team of Employee Relations professionals supporting our specialist businesses, driving high standards and creating a culture of accountability and continuous improvement.

As a trusted ER leader, you'll also oversee complex and high-risk employee relations matters, providing direction where needed while empowering your team to grow in confidence and capability. Working closely with stakeholders across the business, you'll ensure ER advice is commercially sound, legally compliant and aligned with business objectives.

As an Employee Relations Manager you'll be:

• Providing effective coaching, mentoring and support while empowering team members to make informed decisions independently.
• Overseeing complex, sensitive and high-risk employee relations cases requiring escalation.
• Advising on disciplinary, grievance, absence management, performance, redundancy and organisational change matters.
• Managing and supporting TUPE transfers, including both incoming and outgoing transitions.
• Managing complex industrial relations matters, including those involving trade union engagement.
• Reviewing casework quality and implementing robust audit and quality assurance processes.
• Supporting Employment Tribunal preparation, ACAS matters and complex employee data requests where required.
• Using ER data and management information to provide insights and support informed decision-making.

As an Employee Relations Manager you'll have:

• Experience leading an Employee Relations, HR Advisory or broader HR team - bringing credibility, structure and calm leadership to a high-performing team.
• Strong knowledge of UK employment law, with the confidence to advise on complex ER matters and emerging legislative changes.
• Proven experience managing high-volume employee relations activity within a large, multi-site organisation.
• Strong practical experience of TUPE, organisational change, restructures and redundancy programmes.
• The ability to lead, motivate and develop geographically dispersed teams.
• A coaching-led leadership style that empowers others to build confidence and make informed decisions.
• Excellent stakeholder management skills, with the ability to influence and build credibility at all levels.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Enhanced sick, maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help

Security clearance (DBS) is required for this role.

Qualifications

Key Qualifications

• CIPD HR Level 3

Keywords

Resilient, adaptable, flexible, patient, organised