Assistant Manager

Hollywood Bowl Group; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus scheme

Centre Manager in Training programme

50% food discount while working

Optional pension plan

28 days holiday + length of service

Job summary

Hollywood Bowl Group is seeking an Assistant Manager to drive guest experiences across our busy centre in Greater London. You’ll lead a dynamic team, ensuring smooth operations across lanes, bar, diner and amusements, while upholding our safety and service standards.

You will receive comprehensive induction and ongoing training, with opportunities for career progression through our Centre Manager in Training programme and apprenticeships. A rewarding role in a fun, fast-paced environment awaits.

Qualifications

• Experience managing teams in leisure, hospitality or retail.
• Demonstrated passion for delivering excellent customer service.
• Proven ability to inspire and develop large teams.
• Willingness to work nights and weekends as required.

Responsibilities

• Coach and mentor team members to deliver exceptional service.
• Run an outstanding front-of-house operation and support back-of-house in achieving targets.
• Assist the General Manager in achieving centre goals and financial targets.
• Ensure the centre maintains the highest standards of safety and service.

Skills

Management experience

Customer service

Team leadership

Night & weekend availability

Job description

The Why...

Join Hollywood Bowl Group as an Assistant Manager, in return you’ll get:

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme


• The opportunity to earn a centre outperformance bonus


• A 40-hour contract, plus additional pay for any extra shifts you work


• 50% off food when you are working


• Optional pension plan


• 28 days holiday & additional days holiday with length of service


• Access to our in-house Centre Manager in Training programme and apprenticeships


• Free games vouchers every month


• 30% discount off food and drink for you and up to five friends


• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.


• The opportunity to join our healthcare cash plan


• Financial long service awards


• A £15 donation to our dedicated charity partner when you complete your induction


• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

To be successful you will have:

• Management experience, ideally within the leisure, hospitality, or retail industry


• A passion for customer service


• Evidence of inspiring and developing large teams


• A willingness to work nights and weekends
  
• Desire for success

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.