Design and Training Delivery Partner

Hollywood Bowl Group; Hemel Hempstead; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Holiday entitlement

Food discount

Pension plan

Training & development

Game vouchers

Food & drink discount

Employee Assistance Programme

Healthcare plan

Long service awards

Charity donation on induction

Enhanced parental leave

Job summary

Hollywood Bowl Group is seeking a Design & Delivery Partner to transform business needs into engaging learning solutions across the UK and Canada. This hands-on role combines learning design, content creation and facilitation to build capability across our growing hospitality brands.

You’ll work with the Talent Team and leaders to develop blended journeys, explore AI-enabled approaches and shape learning for multi-site operations, ensuring relevance to our brand and ways of working.

Qualifications

• Experience designing learning in fast-paced business environments.
• Ability to turn complex information into practical, engaging content.
• Strong facilitation and presentation skills for diverse audiences.
• Proven ability to manage multiple learning projects from concept to delivery.

Responsibilities

• Design blended learning journeys combining digital, facilitator-led and practical elements.
• Create engaging workshops, facilitator guides, toolkits and supporting materials.
• Collaborate with leaders and SMEs to identify learning needs and convert into solutions.
• Develop digital content and support online learning initiatives.
• Deliver learning sessions across the business and support programme rollout.
• Measure impact and gather feedback to continuously improve content.

Skills

Facilitation

Presentation

Blended learning design

Stakeholder management

Creativity

Education

L&D qualification

Tools

AI-enabled learning tools

E-learning authoring tools

Job description

Are you passionate about creating learning experiences that make a real difference?

Do you enjoy turning ideas into engaging training sessions, and LOVE delivering them?

Are you looking to join a business that is financially stable with exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as our Design & Delivery Partner, and in return you'll get:

• 22 days holiday + additional days with length of service
• 50% off food when working in centres
• Optional pension plan
• Ongoing training and development with access to development programmes
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our charity partner when you complete your induction
• Enhanced maternity, paternity, adoption and shared parental leave benefits
• The opportunity to shape learning and development across a growing international business

The What...

Learning plays a vital role in helping our teams deliver amazing experiences for our customers. As our Design & Delivery Partner, you'll be responsible for transforming business needs into engaging, practical learning solutions that build capability across Hollywood Bowl Group.

This is a hands-on role that combines learning design, content creation and facilitation. You'll work with leaders, subject matter experts and the wider Talent Team to create blended learning journeys that support team members and managers across the UK and Canada.

You'll have the opportunity to influence how learning is delivered across the business, explore innovative approaches including AI-enabled learning tools, and help create an industry-leading learning experience.

Some of what you will be doing...

• Designing blended learning journeys that combine digital, facilitator-led and practical learning experiences
• Creating engaging workshops, facilitator guides, toolkits, resources and supporting materials
• Working with stakeholders to identify learning needs and convert them into practical learning solutions
• Developing digital learning content and supporting online learning initiatives
• Delivering engaging learning sessions for team members and managers across the business
• Supporting the launch and delivery of key Talent and development programmes
• Producing facilitator materials that enable consistent delivery by others
• Exploring innovative learning approaches and AI-enabled tools to improve learner engagement
• Gathering feedback and insight to continuously improve learning content and delivery
• Measuring learning adoption, capability growth and programme effectiveness
• Partnering with operational leaders and subject matter experts to ensure learning supports business performance
• Keeping learning content relevant, accessible and aligned to our brand and ways of working

To be successful, you'll have:

• Experience designing and delivering engaging learning, training or development solutions within a fast-paced business
• Strong facilitation and presentation skills, with confidence delivering to diverse audiences
• Experience creating blended learning that combines digital, facilitator-led and workplace learning
• Excellent written communication skills and the ability to turn complex information into engaging, practical content
• Strong stakeholder management and influencing skills
• The ability to manage multiple projects and priorities from concept through to delivery
• A creative, curious and proactive approach to learning and development
• A passion for creating outstanding learner experiences
• Strong organisational skills and attention to detail
• Experience using digital tools to create and deliver learning content
• An understanding of learning evaluation, learner adoption and capability measures
• A full UK driving licence and access to your own transport

Desirable Requirements

• Experience within hospitality, leisure, retail or another multi-site operational environment
• Experience creating e-learning or digital learning content
• Experience using AI-enabled learning tools
• Experience designing leadership, management or early careers development programmes
• A recognised learning and development qualification

Location

This role is based at our Hemel Hempstead Support Office, with regular national travel to centres and other locations across the UK.

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016, we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and mini golf centres nationwide. We formed our customer proposition based on real feedback and have continued to go from strength to strength through investment in our centres, technology and team members.

Today, with over 75 centres across the UK operating under the Hollywood Bowl and Puttstars brands, we're proud to be the market leader in family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, opening new sites and investing in our people every year.

At Hollywood Bowl Group, we value diversity and inclusion and are committed to creating a workplace where everyone can be themselves. We recognise and celebrate individual differences and believe that diverse perspectives make us a stronger, more innovative and more successful business.