Equipment Service & Customer Support Advisor

We Manage Jobs(WMJobs); Tipton; On-site; GBP 27,000 - 31,000; Full time

Job summary

WMJobs seeks an Equipment Customer Service Advisor for the Joint Equipment Stores in Tipton. You will handle essential admin tasks, coordinate equipment requests and be the first point of contact for customers, carers and health professionals.

The role demands excellent customer service, strong IT skills, data protection awareness, and teamwork. It is a full-time role with 37 hours per week on a rota, including weekends and bank holidays.

Qualifications

• Experience in a busy office/administrative environment.
• Excellent customer service and communication skills.
• Strong IT skills, incl. databases and computerised systems.
• Literacy Level 2 qualification or equivalent.
• Good organisational skills and ability to manage competing priorities.
• Knowledge of confidentiality, data protection and safeguarding principles.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to telephone enquiries and direct requests.
• Provide high-quality customer service to service users, carers, health professionals and partner agencies.
• Maintain accurate records on electronic systems and databases.
• Process referrals, requests and service information accurately; support delivery of equipment services.
• Prepare documentation and ensure records comply with data protection and safeguarding requirements.
• Collaborate with colleagues across Adult Social Care, Health and partners to support service delivery.

Skills

Customer service

IT skills

Teamwork

Data protection

Confidentiality

Organisational skills

Education

Literacy Level 2

Job description

WMJobs seeks an Equipment Customer Service Advisor for the Joint Equipment Stores in Tipton. You will handle essential admin tasks, coordinate equipment requests and be the first point of contact for customers, carers and health professionals.

The role demands excellent customer service, strong IT skills, data protection awareness, and teamwork. It is a full-time role with 37 hours per week on a rota, including weekends and bank holidays.