Equipment Delivery & Customer Support Driver

VP-PLC; Exeter; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Salary sacrifice pension

Life Assurance cover 3x salary

Share save scheme

Cycle to work scheme

Long service recognition

My Vp discounts

Job summary

Vp plc is seeking a customer-focused delivery operative in Exeter to deliver and collect equipment from customers, suppliers, and other Vp businesses, with a strong emphasis on safety and professional service.

You will support the branch and build positive customer relationships through clear handovers and answering basic equipment queries, while using the M42 system and route planning tools to keep operations efficient.

Qualifications

• Must have multi-drop delivery experience.
• Hold a Category B driving license, with a strong emphasis on safe and responsible driving.
• Ability to engage effectively with customers, providing clear and concise information during technical handovers.
• Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
• Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
• Familiarity with the local area to optimise routes and provide relevant information to customers.
• Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.

Responsibilities

• Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road.
• Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
• Perform thorough cleaning and testing of returned equipment.
• Use of digital tools such as our M42 system to streamline operations and track deliveries.
• Utilise route planning software to optimise delivery routes, minimize travel time, and maximise efficiency.
• Accurately complete all necessary processes related to deliveries, collections, and technical handovers.
• Undertake any mandatory and other training required to do the job role.

Skills

Delivery experience

Category B license

Customer service

Numeracy

IT literacy

Local area knowledge

Flexibility

Tools

M42 system

Route planning software

Job description

Vp plc is seeking a customer-focused delivery operative in Exeter to deliver and collect equipment from customers, suppliers, and other Vp businesses, with a strong emphasis on safety and professional service.

You will support the branch and build positive customer relationships through clear handovers and answering basic equipment queries, while using the M42 system and route planning tools to keep operations efficient.