EOC Clinical Team Leader

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading NHS Trust is seeking a Clinical Team Leader for their Emergency Operations Centre (EOC) in Exeter. This pivotal role involves managing a dedicated multi-disciplinary team and ensuring high standards in patient care and operational performance. The ideal candidate will embody values of compassion and innovation, making a significant impact on clinical services while fostering an inclusive team culture. Exceptional leadership skills and expertise in clinical triage are essential for success in this fast-paced environment, where you will contribute to ongoing professional development and career progression opportunities.

Benefits

Competitive NHS salary

27 days holiday per year, increasing with service

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Wide range of discounts

Qualifications

• Experience in a clinical leadership role.
• Expertise in remote clinical triage and team management required.
• Strong focus on operational performance and adherence to policies.

Responsibilities

• Accountable for day-to-day management of clinical operations.
• Ensure clinical resource deployment aligns with patient needs.
• Lead a multi-disciplinary clinical team effectively.

Skills

Leadership

Clinical Triage

Team Management

Communication

Patient Care

Education

Registered Healthcare Professional (e.g., Paramedic, Nurse, Doctor)

Job description

The Clinical Team Leader is a highly visible and accountable leadership position with the Trust and is a key part of the Emergency Operations Centre (EOC) Leadership Team, accountable for the day-to-day delivery of clinical services and clinical operations within the EOCs, with a particular focus on leadership and management of the Clinical Team.

The Clinical Team Leader is responsible for the day to day and ongoing leadership and management of a multi-disciplinary team of clinicians, including: Paramedics, Nurses, EOC Doctors and

other allied health professionals within the EOC’s employ.

The Clinical Team Leader is expected to maintain competency in all Clinical Team workstreams and audit, maintaining ability and confidence to support front line delivery when necessary, or when requested to do so by the EOC Senior Leadership Team or command tier. They will act as a point of advice and escalation for EOC Clinicians and should be experts in remote clinical triage.

Furthermore, the Clinical Team Leader will support the Senior EOC Leadership team by ensuring:

• A consistent focus on operational performance and delivery of contracted activity (such as Hear and Treat activity).
• High standards of performance, delivery and adherence to processes and policy.
• Ensuring a culture of inclusivity and support is fostered within the EOC actively challenging and addressing issues as required and ensuring a performance and patient care focused environment.
• Accountable to the Deputy Head of EOC (Clinical Ops & Safety), the Clinical Team Leader is a highly visible leadership role within the EOC and post holders must act as role models, acting with integrity and professionalism at all times.
• When on duty the Clinical Team Leader is accountable for day-to-day management of the EOC Clinical Team including all aspects of staff wellbeing, clinical operational delivery, performance and patient safety.
• Clinical Team Leaders will be the focal point for management of clinical operational delivery within the Emergency Operations Centres, always ensuring that EOC Clinical Team workforce act in line with the best interests of patients. Understanding and appreciation of measures required to ensure a high performing and safe model of delivery.
• Responsible for overseeing the safe clinical management of the patient waiting stack, ensuring that clinical resource is correctly deployed in response to changing risk profiles.
• Maintain clinical triage and clinical audit skills, contributing towards monthly audit of respective team members and delivering consistently high performance when using established triage tools, as per Trust Policy.
• Provide clinical support to team members requiring support or advice.
  
  

See attached Job Description for all duties of the role.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK
  
  

For further details / informal visits contact: Name: Megan Barker Job title: Deputy Head of EOC - Clinical Operations & Safety Email address: [e-mail]