EOC Clinical Team Leader

SWAST; Exeter; On-site; GBP 35,000 - 50,000; Full time

Job summary

The South Western Ambulance Service NHS Foundation Trust is seeking an EOC Clinical Team Leader to manage clinical operations within the Emergency Operations Centre. This leadership role focuses on team management, clinical triage, and ensuring high standards of patient care across the service, fostering an inclusive environment. The position offers opportunities for professional development and a wide range of employee benefits.

Benefits

27-33 days holiday per year

Career and salary progression

Free parking across Trust sites

Pay enhancements for out of hours

Car leasing scheme

Staff networks

Wide range of discounts

Qualifications

• Registered Health Professional required.
• Relevant postgraduate education or equivalent expected.
• Experience in clinical triage and management essential.

Responsibilities

• Lead and manage a multi-disciplinary clinical team.
• Ensure high standards of performance and patient safety.
• Provide support and advice to team members.

Skills

Remote Clinical Triage

Leadership

Management

Education

Registered Health Professional

Post graduate level education or equivalent

Leadership or Management Qualification

Mentorship qualification

Job description

South Western Ambulance Service NHS Foundation Trust

EOC Clinical Team Leader

The closing date is 01 July 2025

The Clinical Team Leader is a highly visible and accountable leadership position with the Trust and is a key part of the Emergency Operations Centre (EOC) Leadership Team, accountable for the day-to-day delivery of clinical services and clinical operations within the EOCs, with a particular focus on leadership and management of the Clinical Team.

The Clinical Team Leader is responsible for the day to day and ongoing leadership and management of a multi-disciplinary team of clinicians, including: Paramedics, Nurses, EOC Doctors andother allied health professionals within the EOC's employ.The Clinical Team Leader is expected to maintain competency in all Clinical Team workstreams and audit, maintaining ability and confidence to support front line delivery when necessary, or when requested to do so by the EOC Senior Leadership Team or command tier. They will act as a point of advice and escalation for EOC Cliniciansand should be experts in remote clinical triage.

Furthermore, the Clinical Team Leader will support the Senior EOC Leadership team by ensuring:

• A consistent focus on operational performance and delivery of contracted activity (such as Hear and Treat activity).
• High standards of performance, delivery and adherence to processes and policy.
• Ensuring a culture of inclusivity and support is fostered within the EOC actively challenging and addressing issues as required and ensuring a performance and patient care focused environment.

Main duties of the job

• Accountable to the Deputy Head of EOC (Clinical Ops & Safety), the Clinical Team Leader is a highly visible leadership role within the EOC and post holders must act as role models, acting with integrity and professionalism at all times.
• When on duty the Clinical Team Leader is accountable for day-to-day management of the EOC Clinical Team including all aspects of staff wellbeing, clinical operational delivery, performance and patient safety.
• Clinical Team Leaders will be the focal point for management of clinical operational delivery within the Emergency Operations Centres, always ensuring that EOC Clinical Team workforce act in line with the best interests of patients. Understanding and appreciation of measures required to ensure a high performing and safe model of delivery.
• Responsible for overseeing the safe clinical management of the patient waiting stack, ensuring that clinical resource is correctly deployed in response to changing risk profiles.
• Maintain clinical triage and clinical audit skills, contributing towards monthly audit of respective team members and delivering consistently high performance when usingestablished triage tools, as per Trust Policy.
• Provide clinical support to team members requiring support or advice.

See attached Job Description for all duties of the role.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see the attached job description and person specification.

Person Specification

Education and qualifications

• Registered Health Professional
• Relevant post graduate level education, commitment to work towards achieving this or equivalent qualification
• Training Qualification
• Recognised Leadership or Management Qualification
• Recognised Mentorship qualification

Previous experience (Paid/ Unpaid relevant to job)

• Significant remote clinical triage experience
• Previous supervisory or managerial experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust