Energy Projects Community Liaison Officer

East Suffolk Council; Woodbridge; Hybrid; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Generous leave (25–31 days + bank hols

Local government pension scheme

Flexible working

Learning and development

Staff networks for health and well‑be

Discounts on devices and services

Job summary

East Suffolk Council is seeking a proactive Community Engagement Officer to act as the main contact for NSIPs, liaising with residents, businesses and parish councils to explain project impacts and opportunities.

You will plan and deliver engagement activities, briefings, workshops and events, coordinate Sizewell C enquiries, and support timely issue resolution across council services.

Qualifications

• Experience in community engagement or similar roles.
• Ability to handle sensitive or contentious issues.
• Strong organisation and attention to detail.

Responsibilities

• Develop and deliver community engagement activities, briefings, workshops and stakeholder events.
• Coordinate and manage NSIP-related enquiries, concerns and complaints.
• Work with council services and partners to investigate and respond to issues.

Skills

Community engagement

Stakeholder management

Customer services

Complaints handling

Communication skills

Education

A Level or equivalent

Job description

• Location: East Suffolk House, Melton, Woodbridge, Suffolk IP12 1RT and Riverside, Lowestoft, Suffolk NR33 0EQ
• Salary: £36,581 - £39,481 per annum (Band 6)
• Hours: 37 hours per week

Job Description

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

Your role

You will act as East Suffolk Council’s primary community-facing contact for Nationally Significant Infrastructure Projects (NSIPs), building and maintaining positive relationships between the Council, local communities and project stakeholders.

The role will provide a visible and trusted presence within affected communities, ensuring residents, businesses, community organisations, and town and parish councils have clear opportunities to access information, raise concerns, and engage with discussions on project impacts and opportunities. The postholder will proactively develop and deliver community engagement activities, briefings, workshops and stakeholder events to engage with residents and impacted communities.

A key responsibility will be the coordination and management of Sizewell C-related enquiries, concerns and complaints. Working with Council services and external partners, the postholder will ensure issues are investigated, monitored and responded to effectively, maintaining oversight of actions and outcomes while supporting timely issue resolution.

What You Will Need

Experience of working in community engagement, customer services, stakeholder management, complaints handling or a similar role. You will have experience of dealing with sensitive and complex or contentious issues within the community and be able to manage difficult conversations diplomatically.

You will be educated to A Level standard or have an equivalent relevant qualification or experience. Strong organisation and prioritisation skills along with attention to detail is also essential as you will be maintaining records, managing casework and coordinating multiple enquiries.

A positive and flexible individual, you will have excellent interpersonal skills and the ability to build trust with a diverse range of individuals. You will be comfortable with communicating complex information to varying audiences and able to work collaboratively across multiple teams and organisations.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf).

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

To find out more

For an informal discussion regarding this post, please contact Tom Cox, Project Manager for Energy Projects, by either calling 07353 893799 or by emailing [e-mail].

Closing date and interview date

Closing date: 11.30 pm, 25 October 2026.

Interview date: Week commencing 2 November 2026.

About Us

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0