Environmental Health Support Officer

East Staffordshire Borough Council; Burton upon Trent; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

East Staffordshire Borough Council seeks a Shared Environmental Health Support Officer for a temporary two-year contract at Grade 4. You will be the first point of contact for environmental health enquiries, provide advice, record information on our Dynamics system, and help ensure responses meet target times.

The role also involves processing payments and invoices, assisting with licences and registrations, maintaining records and updating EH information and website content.

Qualifications

• Experience in a public-facing role and the ability to communicate effectively with the public and stakeholders.
• GCSE Grade C or equivalent in Maths and English.
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Be the first point of contact for environmental health enquiries and provide advice; record information on the Dynamics system and support timely responses.
• Process payments and invoices; respond to land charges requests; assist with licences and registrations for caravan sites, selective licensing and houses in multiple occupation.
• Prepare correspondence, maintain records and keep environmental health information and website content up to date.

Skills

Public-facing experience

Excellent communication

Customer service

Education

GCSE English and Maths (Grade C)

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

SHARED ENVIRONMENTAL HEALTH SUPPORT OFFICER (Temporary 2 Year Contract)

Grade 4 - £26,847 to £29,071 per annum

Your skills. Our community. A lasting difference.

Turn your customer service skills into support that matters. We are looking for an enthusiastic Shared Environmental Health Support Officer to join East Staffordshire Borough Council’s Environmental Health Team in a temporary two-year post, at Grade 4. You will help residents and businesses access advice and support, while providing the administration that keeps this important service running smoothly.

About Us

East Staffordshire Borough Council is a high performing authority serving a great mix of town and country. Our Environmental Health Team works with residents, businesses and partner organisations to improve public health and local environmental quality. From responding to enquiries to supporting licensing and enforcement work, we provide a professional, courteous and customer-focused service.

We have an attractive benefits package includes the Local Government Pension Scheme; flexible working hours; generous annual leave; hybrid working; development opportunities and free car parking. The Council offices are based at Burton Town Hall in Burton upon Trent, which is also located close to the train station.

The Role

As a first point of contact for environmental health complaints and enquiries, you will provide help and advice, record information accurately on our Dynamics system and help ensure responses are made within target times. Your approachable, professional manner will make a difference to the people who contact us.

This varied role includes processing payments and invoices, responding to land charges requests and assisting with licences and registrations for caravan sites, selective licensing and houses in multiple occupation. You will also prepare correspondence, maintain records and help keep environmental health information and website content up to date.

Alongside day-to-day support, you will help identify trends in enquiries, contribute to targeted enforcement initiatives and promotional campaigns, and assist with Freedom of Information requests. You may also help record evidence and prepare court files, witness statements and evidence for hearings, as appropriate.

Key Requirements

You will need experience in a public-facing role, GCSE Grade C or equivalent in Maths and English, and a working knowledge of Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

You must be able to give advice and assistance within the scope of environmental health and communicate effectively with the public, local communities, stakeholders, agencies and public bodies. Good negotiation and conflict management skills are essential, together with the ability to remain calm and professional when dealing with difficult situations.

Experience within a local authority environmental health department, report writing experience, relevant IT qualifications, knowledge of applicable law and practice, and an understanding of the local environment are desirable, but not essential.

If your experience comes from another public-facing setting, this could be an opportunity to put your transferable skills to work in environmental health. You do not need previous local authority environmental health experience, provided you meet the essential requirements in the person specification.

Skills & Experience

You will bring excellent communication and interpersonal skills, a commitment to customer service and a willingness to take responsibility. Self-motivated and imaginative in your approach, you will be comfortable working independently and as part of a team. You must be able to organise and prioritise several tasks, meet service targets and deliver under pressure, while building effective working relationships with colleagues and external partners.

Closing date: Sunday 6 December 2026.

The Job Description and Person Specification contain full details of the job role.

The Council is actively building diverse teams and welcomes applications from everyone including people of different ages, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Leader.

Visa Sponsorship

As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.

Personal Relationships

A candidate for any appointment with the Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.

Attached documents

JD Shared Environmental Health Support Officer Temp 2 year .docx