Environmental Health Support Officer

WMJobs; Burton upon Trent; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Local Government Pension Scheme

flexible working hours

generous annual leave

hybrid working

development opportunities and free car

Job summary

East Staffordshire Borough Council is seeking a Shared Environmental Health Support Officer to join the Environmental Health Team on a temporary two-year contract, based in Burton upon Trent. You will be the first point of contact for environmental health enquiries, record information, and support licensing and registrations while helping residents and businesses access advice.

With GCSEs in Maths and English, and proficient with Microsoft Office, you will handle payments, invoices, and keep

Qualifications

• GCSE Maths and English (C) or equivalent required.
• Experience in a public-facing role is essential.
• Proficient with Microsoft Office products including Word, Excel, PowerPoint and Outlook.

Responsibilities

• First point of contact for environmental health enquiries and complaints.
• Record information accurately on the Dynamics system and respond within target times.
• Process payments and invoices and respond to land charges requests.
• Assist with licences and registrations for caravan sites, selective licensing and houses in multiple occupation.
• Prepare correspondence and maintain records; keep EH information and website content up to date.
• Identify trends in enquiries and contribute to enforcement initiatives and campaigns.

Skills

Customer service

Communication skills

Negotiation

Conflict management

Education

GCSE Maths and English (C)

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

East Staffordshire Borough Council

Shared Environmental Health Support Officer (Temporary 2 Year Contract)

Grade 4 - £26,847 to £29,071 per annum

Your Skills. Our Community. A Lasting Difference.

Turn your customer service skills into support that matters. We are looking for an enthusiastic Shared Environmental Health Support Officer to join East Staffordshire Borough Council’s Environmental Health Team in a temporary two-year post, at Grade 4. You will help residents and businesses access advice and support, while providing the administration that keeps this important service running smoothly.

About Us

East Staffordshire Borough Council is a high performing authority serving a great mix of town and country. Our Environmental Health Team works with residents, businesses and partner organisations to improve public health and local environmental quality. From responding to enquiries to supporting licensing and enforcement work, we provide a professional, courteous and customer-focused service.

We have an attractive benefits package includes

• Local Government Pension Scheme


• flexible working hours


• generous annual leave


• hybrid working


• development opportunities and free car parking

The Council offices are based at Burton Town Hall in Burton upon Trent, which is also located close to the train station.

The Role

As a first point of contact for environmental health complaints and enquiries, you will provide help and advice, record information accurately on our Dynamics system and help ensure responses are made within target times. Your approachable, professional manner will make a difference to the people who contact us.

This varied role includes processing payments and invoices, responding to land charges requests and assisting with licences and registrations for caravan sites, selective licensing and houses in multiple occupation. You will also prepare correspondence, maintain records and help keep environmental health information and website content up to date.

Alongside day-to-day support, you will help identify trends in enquiries, contribute to targeted enforcement initiatives and promotional campaigns, and assist with Freedom of Information requests. You may also help record evidence and prepare court files, witness statements and evidence for hearings, as appropriate.

Key Requirements

You will need experience in a public-facing role, GCSE Grade C or equivalent in Maths and English, and a working knowledge of Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

You must be able to give advice and assistance within the scope of environmental health and communicate effectively with the public, local communities, stakeholders, agencies and public bodies. Good negotiation and conflict management skills are essential, together with the ability to remain calm and professional when dealing with difficult situations.

Experience within a local authority environmental health department, report writing experience, relevant IT qualifications, knowledge of applicable law and practice, and an understanding of the local environment are desirable, but not essential.

If your experience comes from another public-facing setting, this could be an opportunity to put your transferable skills to work in environmental health. You do not need previous local authority environmental health experience, provided you meet the essential requirements in the person specification.

Skills & Experience

You will bring excellent communication and interpersonal skills, a commitment to customer service and a willingness to take responsibility. Self-motivated and imaginative in your approach, you will be comfortable working independently and as part of a team. You must be able to organise and prioritise several tasks, meet service targets and deliver under pressure, while building effective working relationships with colleagues and external partners.

If you would like an informal chat about this opportunity, please contact Rachel Liddle at [e-mail]

Closing date: Sunday 6 December 2026.

The Job Description and Person Specification contain full details of the job role.

The Council is actively building diverse teams and welcomes applications from everyone including people of different ages, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Leader.

Visa Sponsorship

As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.

Personal Relationships

A candidate for any appointment with the Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.

Attached documents: JD Shared Environmental Health Support Officer Temp 2 year .docx