Environmental Case Officer

Coventry City Council; Coventry; On-site; GBP 35,000 - 41,000; Part time

Benefits offered by this job

Additional weekend increment payments

Job summary

Coventry City Council is seeking an Environmental Case Officer to join the Environmental Enforcement Team in Coventry. The role investigates complaints, enforces legislation, gathers evidence and works with residents, businesses and partner agencies to protect communities.

This 27-hour per week, part-time post offers full training, requires a driving licence, and is based at Whitley Depot. The council emphasises practical experience and commitment to public service, with flexible hours and

Qualifications

• No formal qualifications are required; full UK driving licence and city travel are essential.
• Full in-house training will be provided for the right candidate.
• Right to Work in the UK; sponsorship is not offered.

Responsibilities

• Investigating complaints relating to environmental issues, anti-social behaviour and noise nuisance.
• Enforcing environmental legislation via advice, warnings or prosecution.
• Managing cases involving abandoned/untaxed vehicles with DVLA and partners.
• Co-ordinating responses to unauthorised encampments on Council land.
• Providing guidance to residents, businesses, councillors and partners.
• Working with Police, Fire Service, housing providers and other authorities.
• Maintaining accurate case records and contributing to best practices.

Skills

Customer focus

Investigation

Communication

Problem solving

Workload management

Job description

Whitley Depot 259 London Road Coventry., CV3 4AR

Contract Type: Part Time Permanent

Salary Range: £34,811 - £41,177 pa pro-rata to hours worked (27 hours)

Join Our Team and Make a Real Difference in Your Community

Are you passionate about improving local neighbourhoods, tackling environmental noise nuisance and anti-social behaviour, and ensuring residents can enjoy clean, safe environments? If so, we have an exciting opportunity to join our Environmental Enforcement Team. As an Environmental Case Officer, you will play a key role in protecting and enhancing our communities by investigating complaints, enforcing legislation, gathering evidence, and working closely with residents, businesses, partner organisations and enforcement agencies.

This is a varied and rewarding role that offers the opportunity to make a visible impact every day. If you're passionate about protecting communities, tackling environmental issues and delivering excellent public services, we'd love to hear from you.

Working Pattern (27 hours per week)

• Alternate weekends: Saturday and Sunday, 9am-6pm, plus one flexible weekday
• Non-weekend weeks: Three flexible days between Monday and Friday

Key Responsibilities

• Investigating complaints relating to environmental issues, anti-social behaviour, noise nuisance and nuisance vehicles
• Enforcing environmental legislation using a range of interventions, from advice and warnings through to prosecution
• Managing cases involving abandoned and untaxed vehicles, working with the DVLA and partner agencies
• Coordinating responses to unauthorised encampments on Council owned land
• Providing advice and guidance to residents, businesses, councillors and partner organisations
• Working closely with agencies such as the Police, Fire Service, housing providers and other local authorities
• Maintaining accurate case records and contributing to service improvements and best practice development

About You

We're looking for a customer-focused individual who can investigate complex issues and communicate effectively with a wide range of people. Strong communication, problem-solving and workload management skills are essential.

Training and Development

At the heart of this role is a commitment to protecting communities and improving the local environment. We understand that candidates may come from a range of professional backgrounds, which is why we provide comprehensive in-house training and ongoing support to help you succeed.

You will work alongside experienced colleagues who will support your development and help you build expertise across a broad range of environmental enforcement activities.

Whilst experience in enforcement or regulatory services would be advantageous, we welcome applications from individuals with transferable skills in investigation, compliance, customer service, community safety, housing, policing, military service, licensing, regulatory services or case management. Full training will be provided for the right candidate.

No formal qualifications are required for this position, however a full UK driving licence and the ability to travel across the city using Council fleet vehicles is essential

What We Offer:

• Additional weekend increment payments apply to this role.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We recognise that AI is now part of everyday life and can be a helpful tool when used appropriately. However, applications should reflect your own skills and experience.

Interviews will be held on the 13th and 15th October 2026

At Coventry, we're building a workforce that reflects our diverse communities. Guided by our One Coventry Values, we celebrate inclusion, diversity of thought, and lived experience.

We especially welcome applicants from minority ethnic/global majority, LGBT+, those with a disability, and neurodiverse backgrounds - your voice can help shape a fairer future for our residents. Find out more here - https://www.coventry.gov.uk/council-vacancies

The following content displays a map of the jobs location - Whitley Depot 259 London Road Coventry.

Salary Range

£34,811 - £41,177 pa pro-rata to hours worked (27 hours)

Job Category

Regulatory Services

Location

Whitley Depot 259 London Road Coventry.