Entry-Level Customer Care Specialist: Training & Growth

Thames Water Utilities Limited; Swindon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement 24–28 days

Pension scheme

Job summary

Thames Water Utilities Limited is seeking a Customer Service Representative to be the friendly voice for customers, explaining bills, resolving issues, and guiding tariff choices with empathy.

No experience? No problem. We’ll provide comprehensive training, guidance, and tools from day one to help you shine.

The role involves 36 hours a week on a rotating shift pattern between 8:00 and 20:00, with one in four Saturdays, plus a competitive benefits package.

Qualifications

• Deliver outstanding customer experiences.
• Engage effectively with customers over the phone.
• Actively listen to customer needs and provide solutions.
• Troubleshoot issues using systems and tools.
• Maintain resilience and a positive attitude.

Responsibilities

• Exceptional service: Deliver outstanding customer experiences.
• Clear communication: Engage effectively and possess a great phone manner.
• Active listening: Truly hear and appreciate what our customers need.
• Problem solving: Find the right solution for our customers.
• Resilience: You handle challenges with confidence and care.
• Positive passion: Bring a positive attitude and a genuine love for helping others.
• Technical proficiency: Navigate systems, databases, and communication tools efficiently.
• Team spirit: You work well with others and bring people together to achieve goals.

Skills

Customer service

Phone etiquette

Active listening

Problem solving

Teamwork

Technical proficiency

Tools

CRM systems

Job description

Thames Water Utilities Limited is seeking a Customer Service Representative to be the friendly voice for customers, explaining bills, resolving issues, and guiding tariff choices with empathy.

No experience? No problem. We’ll provide comprehensive training, guidance, and tools from day one to help you shine.

The role involves 36 hours a week on a rotating shift pattern between 8:00 and 20:00, with one in four Saturdays, plus a competitive benefits package.