Entertainment Team Manager - North Yorkshire

Haven Holidays; Bedale; Presencial; GBP 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Up to 50% on-park dining

20% Haven Holidays discounts

Free facility access

National brand discounts

Exclusive team perks

Resumo da oferta

Haven Holidays in Bedale is seeking an Entertainment Team Manager to lead a multi-venue entertainment programme, manage live shows, and coordinate tours to create unforgettable moments for every guest.

You will work with the Head of Activities to motivate your team, oversee logistics and scheduling, drive excellence through training and safety, ensure consistently high guest experiences, and this role requires 5–6 days per week, including evenings and weekends.

Qualificações

• Experience in a leadership role within entertainment.
• Proven ability to plan and co-ordinate events and productions.
• Strong leadership attributes and ability to work under pressure.

Responsabilidades

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest experience and welcoming atmosphere.
• Monitor performance and provide feedback, coaching, and reviews.
• Oversee staff scheduling, budgets, and resources.
• Ensure operations comply with health and safety regulations and company policies.
• Resolve operational issues to maintain smooth day-to-day running.
• Support staff development through training and mentoring.

Conhecimentos

Leadership

Event planning

Team management

Guest experience

Adaptability

Descrição da oferta de emprego

Join our One Great Team here at Haven as an Entertainment Team Manager! If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine!

We're looking for Entertainment Team Managers who are experienced in multi-venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.

As an Entertainment Team Manager, you'll be at the heart of our entertainment line‑up, overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Activities, you'll motivate and guide your team to deliver exceptional experiences while continuously raising the bar.

This role is all about making memories that last a lifetime... and it just might be the opportunity of a lifetime for you, too!

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Have previously worked within a leadership capacity, within the entertainment industry.
• Have proven ability to plan and co-ordinate events and productions.
• Possess a thorough knowledge and understanding of leadership attributes.
• Have the ability to cope under pressure and to be flexible in order to adapt to any changes.
• Be able to prioritise and deliver to deadlines.
• Be a high-energy individual with a passion for entertaining.
• Be passionate about delivering an exceptional guest experience.

Our Entertainment Team Managers are required to work 5 or 6 days per week.

Hours will include evenings and weekends.

Successful candidates will be required to provide 'right to work' documents to confirm they are 18+ and can legally work in the UK.

Additionally, successful candidates will be required to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!