Enterprise Technical Support Engineer - Azure Stack

TN United Kingdom; Renfrew; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Enterprise Technical Support Engineer to join their team in Renfrew. This role focuses on providing exceptional technical support for Azure products, including Azure Stack and Kubernetes Services. The ideal candidate will possess strong problem-solving skills and a passion for customer engagement. You'll collaborate with various teams to resolve complex issues while contributing to knowledge base development. With opportunities for career growth and a flexible work environment, this position offers a chance to make a significant impact in a rapidly evolving tech landscape.

Benefits

Career Development Opportunities

Training Access

Performance-Based Rewards

Flexible Work Environment

Qualifications

• 3+ years of technical support experience with Windows Server and Azure products.
• Proficiency in scripting languages such as Bash, Python, and PowerShell.

Responsibilities

• Research and resolve issues related to Azure Stack and other Azure products.
• Provide technical support via phone, chat, and ticketing systems.

Skills

Technical Support

Problem-Solving

Azure Stack HCI

Windows Server

Azure Kubernetes Service

Communication Skills

Customer Engagement

Education

Relevant Certifications

Tools

Jira

Dynamics 365

Salesforce

Hyper-V

VMWare

KVM

Job description

Job Title: Enterprise Technical Support Engineer - Azure Stack, Renfrew

Client:

Lenovo

Location:

Renfrew, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e432384a36a8

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Description and Requirements

The Infrastructure Solutions Group (ISG) Technical Support Engineer is a key member of the Lenovo Services Delivery team. We seek a customer-focused professional with strong problem-solving skills. As a Tier 2 Cloud Services Technical Support Engineer, you will support Azure customers with industry-leading products.

Responsibilities:

• Research, troubleshoot, and resolve issues related to Azure Stack HCI, Azure Kubernetes Service, Windows Server, and other Azure products.
• Document technical inquiries and develop knowledge base content.
• Support pre-release testing, validation, and documentation initiatives.
• Provide technical support to clients via phone, chat, and ticketing systems.
• Collaborate with Level 3 and development teams to resolve complex issues.
• Transfer knowledge and train clients and colleagues.
• Manage end-to-end case resolution as the primary contact for Microsoft Premier Support.

Basic Qualifications:

• 3+ years of technical support experience with Windows Server, Azure Stack HCI, Azure Stack Hub, and Azure Kubernetes Services.

Preferred Qualifications:

• 3+ years experience with virtualization platforms like Hyper-V, VMWare, KVM, etc., with relevant certifications.
• Knowledge of snapshotting, replication, high availability, and disaster recovery.
• Experience with public cloud platforms such as AWS or Azure.
• Experience with ticketing platforms like Jira, Dynamics 365, or Salesforce.
• Strong communication skills and customer engagement experience.
• Knowledge of Storage Area Networks, storage technologies, and data center hardware.
• Experience with datacenter procedures, hyperconverged platforms, and server remote management tools.
• Proficiency in scripting languages such as Bash, Python, and PowerShell.

What Lenovo Offers:

• Career development opportunities
• Training access
• Performance-based rewards
• Flexible work environment (remote and onsite)

Reporting to the SSG organization, Lenovo is expanding its IT service market focus, investing in software tools, platforms, and solutions across various industries, including manufacturing, retail, healthcare, education, and Smart City initiatives. We are developing hybrid cloud, digital workplace, and metaverse solutions.