Enterprise Resources Planning Business Analyst

IT Works Recruitment LTD; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

IT Works Recruitment LTD is seeking an experienced ERP Business Analyst to support the implementation, enhancement and optimisation of Epicor ERP/Kinetic across the organisation. You will liaise between business stakeholders and technical teams to capture and translate requirements into ERP solutions.

The role requires strong knowledge of business processes and ERP implementations in manufacturing, distribution or supply chain environments, with proven experience in workshops, documentation and

Qualifications

• Proven experience as an ERP Business Analyst.
• Strong Epicor ERP or Epicor Kinetic background required.
• Experience in manufacturing, engineering or distribution sectors.
• Expertise in mapping business processes and gathering requirements.
• Familiarity with Finance, Supply Chain, Manufacturing and Inventory ERP modules.
• Experience supporting ERP implementation or transformation programmes.
• Strong stakeholder engagement and communication skills.
• Experience coordinating UAT and training activities.
• SQL reporting knowledge and familiarity with BI tools.
• Knowledge of Agile and Waterfall delivery methods.

Responsibilities

• Conduct workshops and stakeholder interviews to gather requirements.
• Analyse processes and identify areas for improvement.
• Produce functional specs, process maps and BRDs.
• Translate operational needs into ERP solutions.
• Support gap analysis between current and future state.
• Assist with Epicor ERP/Kinetic implementation and enhancements.
• Coordinate UAT, data migration and cleansing activities.
• Work with third-party vendors and development teams.
• Support issue resolution and system troubleshooting.
• Engage with managers and end users; provide status updates.

Skills

Requirements gathering

Business process mapping

Stakeholder engagement

Change management

ERP knowledge

UAT coordination

Communication

Data analysis

Systems troubleshooting

BI reporting tools

Education

Prince2 or Agile BA certification

Tools

Epicor ERP

Epicor Kinetic

SQL reporting

APIs / Integrations

BI reporting tools

Job description

The Epicor ERP Business Analyst is responsible for supporting the implementation, enhancement and optimisation of the Epicor ERP/Kinetic platform across the organisation. The role acts as the key liaison between business stakeholders and technical teams, ensuring business requirements are accurately captured, documented and translated into effective ERP solutions.

The successful candidate will possess strong business process knowledge, ERP implementation experience and the ability to support operational transformation across manufacturing, distribution or supply chain environments.

Key Responsibilities

Business Analysis & Requirements Gathering

• Conduct workshops and stakeholder interviews to gather business requirements
• Analyse existing business processes and identify areas for improvement
• Produce functional specifications, process maps and business requirement documents
• Translate operational requirements into ERP system solutions
• Support gap analysis between current and future state processes

ERP Implementation & Support

• Support Epicor ERP/Kinetic implementation and enhancement projects
• Assist with system configuration and module optimisation
• Coordinate User Acceptance Testing (UAT) activities
• Support data migration, validation and cleansing exercises
• Work with third‑party vendors, consultants and development teams
• Assist with issue resolution and system troubleshooting

Stakeholder Management

• Engage with department managers and end users across the business
• Provide regular updates to project stakeholders
• Facilitate workshops, training sessions and process reviews
• Promote user adoption and change management initiatives

Documentation & Reporting

• Maintain project documentation and functional design specifications
• Create user guides and training materials
• Develop reports, dashboards and KPI tracking requirements
• Ensure process and system documentation remains up to date

Key Skills & Experience

• Proven experience as an ERP Business Analyst
• Strong experience with Epicor ERP or Epicor Kinetic
• Experience within manufacturing, engineering or distribution environments
• Strong business process mapping and requirements gathering skills
• Knowledge of ERP modules including Finance, Supply Chain, Manufacturing and Inventory
• Experience supporting ERP implementation or transformation programmes
• Strong stakeholder engagement and communication skills
• Experience coordinating UAT and training activities
• SQL reporting knowledge
• Experience with BA tools and methodologies
• Knowledge of Agile and Waterfall delivery frameworks
• Experience with integrations, APIs or BI reporting tools
• Prince2, Agile BA or related certifications