Epicor Application Support Analyst / Epicor Senior Application Support Analyst

Harvey Nash; Manchester; Hybrid; GBP 40,000 - 60,000; Part time

Benefits offered by this job

Bonus package

Job summary

Harvey Nash is seeking an Application Support Analyst (and Senior) to support and enhance our Epicor Kinetic ERP platform and related business applications in a hybrid UK environment. You will resolve issues, implement system improvements, and support ERP transformation initiatives within the ERP team.

You will provide 2nd/3rd line support, participate in upgrades, gather requirements, and create documentation while collaborating with users and third-party suppliers.

Qualifications

• Experience as an Application Support Analyst or Senior Application Support Analyst.
• Experience supporting ERP systems, ideally Epicor Kinetic.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience working with business users and managing stakeholder relationships.
• Understanding of incident management processes.

Responsibilities

• Providing 2nd and 3rd line support for Epicor Kinetic and associated business applications.
• Investigating, troubleshooting, and resolving system and application issues.
• Managing incidents, service requests, and support tickets in line with agreed service levels.
• Supporting system upgrades, testing, configuration changes, and new functionality releases.
• Working with stakeholders to gather requirements and identify opportunities for improvement.
• Creating and maintaining user guides, technical documentation, and knowledge articles.
• Supporting user training and adoption of business systems.
• Collaborating with internal teams and third-party suppliers to resolve complex issues and deliver enhancements.

Skills

2nd/3rd line support

ERP system support

Troubleshooting

Analytical thinking

Stakeholder communication

Incident management

Tools

Epicor Kinetic

ERP upgrades

Job description

• Hybrid working (3-4 days onsite per week)
• Must have experience working with Epicor Kinetic

We're working with a growing UK manufacturing business that is investing heavily in its technology landscape and expanding its internal applications team. As part of this growth, we're looking for Application Support Analysts and Senior Application Support Analysts to support and enhance the organisation's Epicor Kinetic ERP platform and wider business applications.

The Opportunity

You'll play a key role in ensuring critical business applications are supported, maintained, and continuously improved. Working closely with users across the organisation, you'll help resolve issues, deliver system enhancements, and support ongoing ERP and business transformation initiatives. This role sits within the ERP team and reports directly to the ERP Manager.

What You'll Be Doing

• Providing 2nd and 3rd line support for Epicor Kinetic and associated business applications
• Investigating, troubleshooting, and resolving system and application issues
• Managing incidents, service requests, and support tickets in line with agreed service levels
• Supporting system upgrades, testing, configuration changes, and new functionality releases
• Working with stakeholders to gather requirements and identify opportunities for improvement
• Creating and maintaining user guides, technical documentation, and knowledge articles
• Supporting user training and adoption of business systems
• Collaborating with internal teams and third-party suppliers to resolve complex issues and deliver enhancements

What We're Looking For

• Experience as an Application Support Analyst or Senior Application Support Analyst
• Previous experience supporting ERP systems, ideally Epicor Kinetic
• Strong troubleshooting, analytical, and problem-solving skills
• Experience working with business users and managing stakeholder relationships
• Understanding of application support processes and incident management
• Excellent communication skills and a customer-focused approach
• A proactive mindset with a passion for continuous improvement

Why Join?

• Very strong bonus package
• Join a business investing heavily in technology and digital transformation
• Work on a business-critical ERP platform with high visibility across the organisation
• Opportunity to influence system improvements and future development
• Exposure to a wide range of business functions and stakeholders
• Excellent opportunities for career progression and professional development

If you're an Application Support professional with ERP experience and are looking for your next challenge, I'd love to hear from you.