Enterprise Program Manager - SaaS Deployments

Luminance; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K with 4% matching

Enhanced maternity/paternity policies

Learning and development budget

Birthday leave

20 days PTO

Job summary

Luminance, a leader in Legal-Grade AI, seeks an Engagement Manager to oversee enterprise customer implementations. You will drive delivery across concurrent engagements, coordinating Product, Engineering, Customer Success, Support and Delivery teams, ensuring objectives are met on time and within scope.

The role demands PMI-based program management skills, strong executive communication, and proven ability to influence across complex organizations.

Qualifications

• 5+ years in enterprise project or program management.
• Experience delivering multi-stakeholder enterprise implementations in SaaS/tech.
• PMI-based project lifecycle, governance, risk & change management knowledge.
• Bachelor's degree required; PMP preferred.

Responsibilities

• Lead multiple enterprise implementation programs from initiation to go-live and post-launch stabilization.
• Develop and maintain project plans, timelines, RAID logs, governance and status reporting per PMI.
• Coordinate between customer stakeholders and internal teams (Product, Engineering, Customer Success, Support, Delivery).
• Facilitate steering committees, project reviews, risk assessments, and executive updates.
• Identify delivery risks, dependencies, scope changes, and resource constraints; escalate and resolve.
• Monitor project health, milestones, deliverables, budget, and customer satisfaction metrics.
• Ensure activities align with contractual commitments and company standards.
• Establish clear communication cadences with clients and internal teams for transparency.
• Support process improvements by refining templates and reporting standards.
• Partner with leadership on strategic customer initiatives and planning.

Skills

Project management

Stakeholder management

PMI methods

Executive communication

Cross-functional coordination

Risk & change mgmt

Education

Bachelor's degree

PMP certification

Tools

MS Project

Jira

Job description

Luminance, a leader in Legal-Grade AI, seeks an Engagement Manager to oversee enterprise customer implementations. You will drive delivery across concurrent engagements, coordinating Product, Engineering, Customer Success, Support and Delivery teams, ensuring objectives are met on time and within scope.

The role demands PMI-based program management skills, strong executive communication, and proven ability to influence across complex organizations.