Enterprise Platform & Operations Leader

Burberry; Leeds; On-site; GBP 85,000 - 110,000; Full time

Job summary

Burberry is seeking a Manager, Enterprise Platform & Operations within the Information Technology department in the United Kingdom. Location: GB.

The role focuses on day-to-day management, coordination, administration and operational support of Burberry’s Core Platforms, ensuring service processes run smoothly under the guidance of the Senior Manager, Enterprise Platform and Operations. You will lead operations to deliver high-quality service, coordinate demand and prioritise services, and

Qualifications

• Experience in IT management, service management or operational support within an SAP environment or enterprise applications team.
• Familiarity with complex SAP landscapes (e.g. ECC, AFS, BW) in a large-scale organisation is preferred.
• Understanding of how SAP supports core business processes across areas such as supply chain, finance, retail or merchandising, and the operational implications of a legacy ERP environment.
• Good understanding of IT service management processes, including incident, request, change and release management.
• Strong organisational and coordination skills, with the ability to manage multiple tasks, deadlines and stakeholders simultaneously.
• Experience coordinating with third-party service providers or managed service partners on operational tasks and deliverables.
• Clear and effective communication skills, with the ability to liaise with technical teams, business stakeholders and external partners.
• Proactive and detail-oriented, with a commitment to maintaining high standards of operational quality and documentation.
• Experience contributing to process improvement or automation initiatives within a platform or service operations context is advantageous.
• Experience in retail, fashion, luxury, FMCG or another consumer-led industry is advantageous.

Responsibilities

• Leading Operations within the Enterprise Platform and Operations towards a consistent high quality service
• Liaising across Burberry IT to Orchestrate Demand ,escalations and facilitate prioritisation of services
• Working with and managing third party partners to maintain tight control of capacity versus demand and operational elements of the Enterprise Platform and Operations
• Identify and drive continual improvement of process and procedures to optimise Operations within theEnterprise Platform and Operations
• Governing the adherence to process and procedures of third party partners
• Communicate with other domain experts to support a single end to end support goal and coordinationbetween teams.
• Driving Service Transition of any new or amended services ensuring consistent knowledge management

Skills

IT management

Service management

Operational support

SAP experience

Cross-functional coordination

Communication skills

Stakeholder management

Education

Bachelor's degree in IT or related field

Job description

Burberry is seeking a Manager, Enterprise Platform & Operations within the Information Technology department in the United Kingdom. Location: GB.

The role focuses on day-to-day management, coordination, administration and operational support of Burberry’s Core Platforms, ensuring service processes run smoothly under the guidance of the Senior Manager, Enterprise Platform and Operations. You will lead operations to deliver high-quality service, coordinate demand and prioritise services, and