Enterprise Integration Platform Lead

HelloKindred; England; Hybrid; GBP 120,000 - 150,000; Full time

Job summary

HelloKindred is seeking an experienced product manager to own and drive the platform roadmap across a multi-region estate. You will govern upgrades, security enhancements, and observability, coordinating with cybersecurity, architecture, and SRE teams to ensure resilient, compliant operations.

The role requires delivering in a high-regulation environment, maintaining standards for IBM MQ and integration patterns, and driving continuous improvement in service health and consumer experience.

Qualifications

• Experience in product or service management for enterprise platforms, ideally middleware/integration/observability.
• Proven ability to manage platform lifecycle including upgrades, deprecation, and technical debt.
• Strong governance mindset for incident/problem management, capacity, resilience, and DR/HI availability.

Responsibilities

• Define and maintain a multi-quarter product roadmap across currency, resilience, security, automation, and user experience.
• Own platform lifecycle across the estate including upgrades, standard versions, and deprecation plans.
• Shape and prioritise demand using risk reduction, service stability, regulatory requirements, cost and customer impact.
• Maintain IBM MQ standards (TLS, authentication, auditing, logging) and ACE/ITX integration patterns and governance.
• Lead governance forums to reduce fragmentation and improve delivery time for consuming teams.
• Maintain documentation and service catalogue entries; track SLIs, SLOs, KPIs incl. MTTR and change failure rate.
• Drive disaster recovery, high availability, and runbook maturity; evidence and closure for audits.
• Coordinate with cybersecurity, architecture, risk teams; interface with application teams and SRE/ops.

Skills

Product management

Enterprise platforms

Middleware

Integration

Monitoring/Observability

Stakeholder management

Regulated environment

Tools

IBM MQ

ACE

ITX

ITM

Instana

Job description

HelloKindred is seeking an experienced product manager to own and drive the platform roadmap across a multi-region estate. You will govern upgrades, security enhancements, and observability, coordinating with cybersecurity, architecture, and SRE teams to ensure resilient, compliant operations.

The role requires delivering in a high-regulation environment, maintaining standards for IBM MQ and integration patterns, and driving continuous improvement in service health and consumer experience.