Enterprise Customer Success Manager (Italian speaking)

Global-e Online Ltd.; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading e-commerce platform is seeking an experienced Enterprise Customer Success Manager who is fluent in English and Italian. This hybrid role entails establishing long-term relationships with enterprise clients, ensuring their success by generating revenue through effective account management and providing strategic insights. The ideal candidate has at least 2 years of B2B experience, strong analytical abilities, and excellent communication skills.

Qualifications

• 2+ years experience in Account Management or Customer Success Manager role.
• Proven ability to manage multiple projects simultaneously.
• Demonstrated ability to communicate and present effectively at all organizational levels.

Responsibilities

• Operate as the lead point of contact for all clients.
• Develop trusted advisor relationships with key accounts.
• Generate revenue through up-selling and cross-selling.

Skills

Fluency in English and Italian

Strong analytical skills

Excellent listening and negotiation skills

Education

BA/BS degree or equivalent

Job description

Enterprise Customer Success Manager (Italian speaking)

• United Kingdom, London

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.

We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU.

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

This is a hybrid position with 3 days in the office and 2 days remote.

Responsibilities:

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-eto ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• Written and verbal fluency in English and Italian (fluency in any additional languages is desirable).
• At least 2+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• With our merchants being located globally, flexibility is required andwe may need you to work out of office hours when necessary.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

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