Enterprise Cloud & MSP Leader

Itchy Feet; Jersey Marine; On-site; GBP 110,000 - 160,000; Full time

Job summary

Itchy Feet seeks a Head of Enterprise Cloud and Managed Services to steer performance of cloud, connectivity, and managed services for enterprise customers across multiple regions. You will lead end-to-end processes, coach large technical teams, and ensure service excellence with strong governance and external partnerships.

The role emphasizes strategic opportunity capture in cloud and AI, driving customer satisfaction, SLAs, and continuous improvement across platforms and services.

Qualifications

• Proven experience leading large technical teams in enterprise environments.
• Deep knowledge of cloud-native design, operations, and multi-platform integration.
• Strong stakeholder management and strategic opportunity capture in cloud/AI.

Responsibilities

• Lead performance of technical solutions, support, and service implementation for enterprise customers.
• Develop and optimise end-to-end business processes across multiple platforms.
• Coach teams to maximise throughput and ensure 24x7 operational readiness.
• Collaborate with senior management to evolve products, manage external partnerships, and ensure SLA adherence.
• Drive process automation and continuous improvement across cloud and managed services.
• Maintain governance, audits, and quality assurance across enterprise operations.

Skills

Leadership & coaching

Enterprise/B2B operations

Cloud architecture

Strategic planning

Customer-focused leadership

Tools

AWS/Azure/GCP

24x7 monitoring awareness

Job description

Itchy Feet seeks a Head of Enterprise Cloud and Managed Services to steer performance of cloud, connectivity, and managed services for enterprise customers across multiple regions. You will lead end-to-end processes, coach large technical teams, and ensure service excellence with strong governance and external partnerships.

The role emphasizes strategic opportunity capture in cloud and AI, driving customer satisfaction, SLAs, and continuous improvement across platforms and services.