Enterprise Cloud & Managed Services Leader

Searchandselect; Douglas; On-site; GBP 90,000 - 140,000; Full time

Job summary

Searchandselect is seeking a Head of Enterprise Cloud & Managed Services to lead the Channel Islands and Isle of Man technical solutions, support and service implementation for Enterprise customers. The role sits in the senior management team and focuses on end-to-end process optimization across multiple platforms.

You will drive top-class customer support for cloud, connectivity and managed services, while building a high-performance culture and guiding teams to capture mid- to long-term

Qualifications

• Significant experience leading large, diverse technology teams.
• Proven track record in enterprise cloud, connectivity and managed services.
• Strong leadership, stakeholder management and customer-focused approach.
• Experience with cloud-native platforms, 24x7 monitoring and ITIL.
• Ability to drive continuous improvement and manage budgets.

Responsibilities

• Lead the enterprise cloud and managed services teams to deliver SLAs and customer outcomes.
• Develop and optimize end-to-end business processes across platforms and technologies.
• Champion service quality, ITIL processes, and continuous improvement initiatives.
• Collaborate with Product, Professional Services and Sales to evolve offerings.
• Manage budget, capacity, and performance across the department.
• Ensure compliance with data protection, licensing, and safety responsibilities.

Skills

Team leadership

Cloud platforms

Telecom domain knowledge

Customer service

Analytical skills

Problem solving

Stakeholder management

Mentoring

AWS

Azure

GCP

ServiceNow

ITIL

Tools

AWS

Azure

GCP

ServiceNow

ITIL

Job description

Searchandselect is seeking a Head of Enterprise Cloud & Managed Services to lead the Channel Islands and Isle of Man technical solutions, support and service implementation for Enterprise customers. The role sits in the senior management team and focuses on end-to-end process optimization across multiple platforms.

You will drive top-class customer support for cloud, connectivity and managed services, while building a high-performance culture and guiding teams to capture mid- to long-term