Enterprise Centre Administrator & Operations Support

Stoke-on-Trent City Council; Stoke-on-Trent; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid and flexible working options

Local government pension scheme

Job summary

Stoke-on-Trent City Council is seeking an Enterprise Centre Premises Management Support Administrator to join the Corporate Property & Assets team in Stoke-on-Trent. The role supports day-to-day operations of Enterprise Centres, delivering administrative, reception and customer support to tenants, visitors and colleagues.

You'll work as part of a small team to ensure a welcoming, professional and efficient environment, handling bookings, mail, reports and health & safety duties while

Qualifications

• Experience in an administrative or business support role.
• Excellent customer service and communication skills in a customer-facing environment.
• Strong organisational skills and ability to prioritise a busy workload.
• Good numeracy and literacy skills.
• Experience using Microsoft Office applications, including Word and Excel.
• Ability to work independently and as part of a team.
• Awareness of confidentiality, GDPR and handling information appropriately.
• Commitment to delivering high-quality services and positive outcomes for customers.

Responsibilities

• Provide a professional reception service and first point of contact for tenants, visitors and enquiries.
• Deliver administrative and clerical support for the Business Enterprise Centres.
• Manage incoming/outgoing mail and distribute to tenants.
• Maintain booking systems for meetings and conferences.
• Raise purchase orders, process invoices and support procurement activities.
• Liaise with suppliers, contractors and internal departments to support service delivery.
• Assist with tenant administration and related documentation.
• Monitor stationery and office supplies; ensure stock levels.
• Prepare reports, statistics, meeting information and minutes.
• Carry out daily site observations and arrange contractor access as required.
• Promote health and safety, including Fire Warden and First Aid duties after training.
• Ensure GDPR and council procedures for information management.

Skills

Administrative experience

Customer service

Organisation

MS Word

MS Excel

Confidentiality GDPR

Independent and team working

Tools

Microsoft Word

Microsoft Excel

Job description

Stoke-on-Trent City Council is seeking an Enterprise Centre Premises Management Support Administrator to join the Corporate Property & Assets team in Stoke-on-Trent. The role supports day-to-day operations of Enterprise Centres, delivering administrative, reception and customer support to tenants, visitors and colleagues.

You'll work as part of a small team to ensure a welcoming, professional and efficient environment, handling bookings, mail, reports and health & safety duties while