Enterprise Centre Premises Management Support Administrator

Stoke-on-Trent City Council; Stoke-on-Trent; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid and flexible working options

Local government pension scheme

Job summary

Stoke-on-Trent City Council is seeking an Enterprise Centre Premises Management Support Administrator to join the Corporate Property & Assets team in Stoke-on-Trent. The role supports day-to-day operations of Enterprise Centres, delivering administrative, reception and customer support to tenants, visitors and colleagues.

You'll work as part of a small team to ensure a welcoming, professional and efficient environment, handling bookings, mail, reports and health & safety duties while

Qualifications

• Experience in an administrative or business support role.
• Excellent customer service and communication skills in a customer-facing environment.
• Strong organisational skills and ability to prioritise a busy workload.
• Good numeracy and literacy skills.
• Experience using Microsoft Office applications, including Word and Excel.
• Ability to work independently and as part of a team.
• Awareness of confidentiality, GDPR and handling information appropriately.
• Commitment to delivering high-quality services and positive outcomes for customers.

Responsibilities

• Provide a professional reception service and first point of contact for tenants, visitors and enquiries.
• Deliver administrative and clerical support for the Business Enterprise Centres.
• Manage incoming/outgoing mail and distribute to tenants.
• Maintain booking systems for meetings and conferences.
• Raise purchase orders, process invoices and support procurement activities.
• Liaise with suppliers, contractors and internal departments to support service delivery.
• Assist with tenant administration and related documentation.
• Monitor stationery and office supplies; ensure stock levels.
• Prepare reports, statistics, meeting information and minutes.
• Carry out daily site observations and arrange contractor access as required.
• Promote health and safety, including Fire Warden and First Aid duties after training.
• Ensure GDPR and council procedures for information management.

Skills

Administrative experience

Customer service

Organisation

MS Word

MS Excel

Confidentiality GDPR

Independent and team working

Tools

Microsoft Word

Microsoft Excel

Job description

Enterprise Centre Premises Management Support Administrator - Corporate Property & Assets, Stoke-on-Trent City Council Are you an organised and proactive administrator with excellent customer service skills? Do you enjoy working in a varied role where no two days are the same? Could you use your administrative expertise to help support local businesses and contribute to the successful operation of our Enterprise Centres? Here at Stoke-on-Trent City Council, we're looking for an Enterprise Centre Premises Management Support Administrator to join our Corporate Property & Assets Team. This is an exciting opportunity to play a key role in supporting the day-to-day operation of our Business Enterprise Centres, providing administrative, reception and customer support services to tenants, visitors and colleagues. Working as part of a small, dedicated team, you'll help ensure our centres continue to provide a welcoming, professional and efficient environment for businesses across the city.

Who we are

We are the Corporate Property & Assets function at Stoke-on-Trent City Council. Our Enterprise Centres team supports a range of business premises that provide accommodation and opportunities for local companies to grow and thrive. As part of the Enterprise Centres team, you'll work closely with the Enterprise Centre Premises Management Support Officer and Team Leader, helping to deliver a high-quality service to tenants and visitors while supporting the effective management of the centres.

What you'll do

This is a varied and rewarding role that combines administration, customer service and operational support. You can expect to:

• Provide a professional reception service and act as a first point of contact for tenants, visitors and enquiries.
• Deliver a wide range of administrative and clerical support functions for the Business Enterprise Centres.
• Manage incoming and outgoing correspondence and distribute mail to tenants.
• Maintain booking systems for meeting and conference facilities.
• Raise purchase orders, process invoices and support procurement activities through the council's financial systems.
• Liaise with suppliers, contractors and internal departments to support the delivery of services.
• Assist with licence agreements, tenant administration and associated documentation.
• Monitor stationery and office supplies to ensure sufficient stock levels are maintained.
• Support the preparation of reports, statistics, meeting information and minutes.
• Carry out daily site observations, reporting maintenance issues and arranging contractor access where required.
• Promote health and safety within the centres, including undertaking duties as a Fire Warden and First Aid Assistant following appropriate training.
• Ensure information is managed in accordance with GDPR and council procedures.

We're looking for someone who is organised, customer-focused and able to manage a varied workload effectively. You'll be a confident communicator with excellent administration skills and a positive, flexible approach to work.

We'd love to hear from you if you can demonstrate:

• Experience in an administrative or business support role.
• Excellent customer service and communication skills, particularly in a customer-facing environment.
• Strong organisational skills and the ability to prioritise a busy workload.
• Good numeracy and literacy skills.
• Experience using Microsoft Office applications, including Word and Excel.
• The ability to work independently and collaboratively as part of a team.
• An awareness of confidentiality, GDPR and the importance of handling information appropriately.
• A commitment to delivering high-quality services and achieving positive outcomes for customers.
• Experience of procurement processes, financial administration, health and safety procedures, or facilities management activities would be advantageous but is not essential.

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Stoke-on-Trent City Council is a unitary authority employing approximately 4,600 staff who deliver 700 services to more than 260,000 residents. Our city comprises of six towns: Burslem, Fenton, Hanley, Longton, Stoke and Tunstall. We are a city of strengths, with a proud heritage and bright future. We have undergone significant changes over the last few years. New ways of working have already transformed many service areas and we are determined to continue to develop more innovative approaches to ensure that we can maximise the benefits of transformation.

Benefits and working arrangements

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes, When you work for Stoke-on-Trent City Council you'll be helping to improve the lives and wellbeing of our residents. We'll provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.

Our commitment to you

Vibrancy and diversity are two of Stoke-on-Trent's greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times. And we must ensure that our decisions and policies nurture and empower communities across our city and do not inadvertently disadvantage groups and individuals that we want to help to thrive. Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need. Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other, alongside being a voice for under-represented groups to advise and support the organisation when developing policies and services.