Enterprise Applications Support Analyst – Macclesfield Bodycote PLC

Bodycote plc; Macclesfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Enterprise Applications Support Analyst to join their dynamic team. This role involves daily support for key software applications and ERP platforms, primarily Microsoft Navision. The successful candidate will collaborate with global colleagues, ensuring top-notch service delivery and contributing to various IT projects. With a strong focus on customer service and continuous improvement, this position offers a unique opportunity to make a significant impact within the organization. If you are passionate about technology and possess excellent communication skills, this role is perfect for you.

Benefits

Pension matching contribution

Life Assurance

Full pay during sick leave

25 days holiday plus 8 bank holidays

Employee assistance program

Qualifications

• 3+ years of experience in Application Support in a corporate environment.
• Exceptional communication and interpersonal skills are essential.

Responsibilities

• Monitor and manage enterprise applications, focusing on Microsoft Navision.
• Provide IT support and troubleshoot issues for end users.

Skills

Application Support

Microsoft Navision

ITIL Framework

SQL

Windows Environment

Communication Skills

Analytical Skills

Education

ITIL Certification

Bachelor's Degree in IT or related field

Tools

Microsoft Office 365

Microsoft Azure

Microsoft SQL Server

Job description

About Bodycote

Bodycote operates an international network of facilities serving a diverse range of industries, including aerospace, defense, automotive, power generation, oil & gas, construction, machine building, medical, and transportation. As the world’s leading provider of heat treatments and specialist thermal processing services, Bodycote plays a critical role in the global manufacturing supply chain, with over 4,800 employees across 22 countries and 155 locations.

The Enterprise Applications Support Analyst will focus on providing daily support for key software applications and multiple ERP platforms in use throughout the business. This position involves collaborating with global colleagues and active engagement with our ERP System and Project Management teams.

Key Responsibilities:

• Daily monitoring and management of enterprise applications within the business, with extensive knowledge of ERP systems, primarily Microsoft Navision.
• Resolving incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements.
• Producing data extracts via application client or SQL when required.
• Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users in a predominantly Windows environment.
• Facilitating knowledge transfer across the Group and customer base including end user training and Knowledge Base contributions.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Contributing to the technical Change Advisory Board specific to relevant ERPs.
• Engagement in new and upcoming IT projects relating to Enterprise Applications and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.

Required Qualifications, Experience, and Skills:

• 3 years’ experience in delivering Application Support in a complex corporate environment.
• Minimum 12 months experience with Microsoft Navision (versions 3.7 to 4.0, client version 2009).
• Experience working in a structured ITIL based service delivery framework.
• Must have a flexible approach and excellent interpersonal skills – the ability to work and independently and as part of a team is essential.
• Must be able to deal with customers / suppliers / peers at all levels in a professional manner.
• Exceptional written and verbal communication skills.
• Excellent active listening and analytical skills.
• Ability to work and deliver results to defined deadlines.
• Availability to travel when required.
• Understanding of business finance and accounting procedures.

Desirable Skills and Experience:

• Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
• Experience with Navision manufacturing modules.
• ITIL Certified to Foundation Level.
• Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure.
• Experience with Microsoft SQL databases.
• French or German language skills.

Salary / package:

• Pension – match contribution from 4% – 10%.
• Life Assurance – 2 x annual salary.
• An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
• 25 days holiday plus 8 bank holidays.
• Employee assistance program including wellbeing app.

How to Apply:
If you meet the qualifications and are ready to take on this exciting opportunity, please submit your application along with your updated resume. We look forward to hearing from you!