Enterprise Applications Developer – CRM

BIMM British and Irish Modern Music Institute; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday per year

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking an Enterprise Applications Developer - CRM to develop, configure and enhance our CRM platform and related applications. You'll work within Digital, AI & Platform Services, partnering with teams across the university to support student recruitment, admissions, engagement and core operations.

We value problem solvers who can translate complex requirements into secure, scalable technical solutions, with a focus on Salesforce, automation, integrations and data management.

Qualifications

• Experience developing, configuring or supporting CRM and enterprise applications, ideally within Salesforce.
• Strong problem-solving skills and ability to translate business requirements into practical technical solutions.
• Experience with platform configuration, automation tools, integrations and data management.
• Knowledge of software development, testing and release management practices.
• Understanding integrations, APIs and data flows between applications.
• Strong analytical skills and ability to investigate and resolve complex issues.
• Ability to communicate effectively with technical and non-technical audiences.
• Collaborative approach and commitment to continuous improvement.

Responsibilities

• Develop, configure and enhance CRM functionality to support student recruitment, admissions, engagement and operational processes.
• Work with colleagues across the University to understand requirements and design user-centred solutions.
• Create and maintain automations, workflows, integrations and custom functionality to improve efficiency and user experience.
• Support the development and maintenance of integrations between CRM and other enterprise platforms.
• Investigate, troubleshoot and resolve application issues, ensuring systems remain reliable.
• Contribute to platform upgrades, enhancements and new functionality.
• Help ensure solutions are secure, scalable and aligned with standards and best practice.
• Maintain documentation, testing processes and change controls to support high-quality delivery.
• Identify opportunities to improve processes through automation, innovation and effective use of technology.
• Collaborate with colleagues, suppliers and technology partners to deliver outcomes.

Skills

CRM development

Salesforce

Platform configuration

Automation tools

Integrations

Data management

Software development practices

APIs & data flows

Analytical skills

Communication

Tools

Salesforce

Job description

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As an Enterprise Applications Developer - CRM, you will play an important role in the development, enhancement and ongoing support of BIMM University's CRM platform and associated applications.

Working within Digital, AI & Platform Services, you'll collaborate with colleagues across the University to deliver reliable, user-focused solutions that support student recruitment, admissions, engagement and wider business operations. You'll help translate business needs into effective technology solutions, improving processes, experiences and outcomes for both students and colleagues.

What You'll Do:

• Develop, configure and enhance CRM functionality to support student recruitment, admissions, engagement and operational processes.
• Work with colleagues across the University to understand requirements and design effective, user-centred solutions.
• Create and maintain automations, workflows, integrations and custom functionality that improve efficiency and user experience.
• Support the development and maintenance of integrations between CRM and other enterprise platforms.
• Investigate, troubleshoot and resolve application issues, ensuring systems remain reliable and effective.
• Contribute to platform upgrades, enhancements and the introduction of new functionality.
• Help ensure solutions are secure, scalable and aligned with technology standards and best practice.
• Maintain clear documentation, testing processes and change controls to support high-quality delivery.
• Identify opportunities to improve processes through automation, innovation and the effective use of technology.
• Work collaboratively with colleagues, suppliers and technology partners to deliver successful outcomes.

What You'll Bring:

• Experience developing, configuring or supporting CRM and enterprise applications, ideally within Salesforce.
• Strong problem-solving skills and the ability to translate business requirements into practical technical solutions.
• Experience working with platform configuration, automation tools, integrations and data management.
• Knowledge of software development, testing and release management practices.
• An understanding of integrations, APIs and data flows between applications
• Strong analytical skills and the ability to investigate and resolve complex issues.
• The ability to communicate effectively with both technical and non-technical audiences.
• A collaborative approach and a commitment to continuous improvement.

The postholder will be based within a commutable distance of one of BIMM University’s seven UK campuses (Brighton, London, Essex, Bristol, Birmingham, Manchester or Leeds)

We encourage early applications, as we may close the advert ahead of the stated deadline if we receive a high volume of interest.

Why BIMM University?

We are a values led organisation, meaning our core values underpin all that we do:

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore a ll successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.