Enterprise AI Delivery Lead & GenAI Architect

Accenture PLC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days leave

Job summary

Accenture Song is seeking an AI Delivery Tech Lead to drive production-grade agentic experiences and AI-enabled customer service platforms. The role focuses on CCaaS/AI design, data-driven transformation, and scalable delivery across enterprise clients.

You will advise on architecture, lead technical delivery, and grow capability within the practice, while collaborating with global teams and clients to deliver measurable outcomes.

Qualifications

• Strong engineering background with production experience in Python and similar languages across AI systems.
• Experience building or contributing to RAG pipelines, multi-agent systems or LLM-based products at scale.
• Hands-on experience with major cloud AI platforms (AWS Bedrock, GCP Vertex AI or Azure AI Studio).
• Experience designing eval frameworks, red-teaming processes and quality measurement for AI systems.

Responsibilities

• Architect and build agentic experiences to production across CCaaS/AI platforms.
• Be at the forefront of CCaaS and AI innovation for connected, always-on service models.
• Transform customer journeys using data, CCaaS platforms and AI to create seamless experiences.
• Contribute to building and delivery of RAG pipelines and multi-agent orchestration for enterprise deployments.

Skills

Python

AI systems

RAG pipelines

Mult-Agent systems

Cloud platforms

Tools

AWS Bedrock

GCP Vertex AI

Azure AI Studio

Job description

Accenture Song is seeking an AI Delivery Tech Lead to drive production-grade agentic experiences and AI-enabled customer service platforms. The role focuses on CCaaS/AI design, data-driven transformation, and scalable delivery across enterprise clients.

You will advise on architecture, lead technical delivery, and grow capability within the practice, while collaborating with global teams and clients to deliver measurable outcomes.