Enterprise Account Manager

PayPal; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the payments industry is seeking an Enterprise Account Manager to drive strategic partnerships with major merchants. This role involves managing high-value accounts, fostering relationships, and identifying growth opportunities. The successful candidate will work in a dynamic environment, ensuring clients maximize the value of PayPal's solutions while collaborating with cross-functional teams.

Benefits

Flexible work environment

Employee shares options

Health and life insurance

Qualifications

• Manage senior-level merchant relationships and drive strategic account planning.
• Identify upsell and cross-sell opportunities to meet growth targets.
• Influence C-level stakeholders and build executive relationships.

Responsibilities

• Own relationships and lead account strategy for enterprise clients.
• Collaborate across teams to deliver tailored solutions.
• Track pipeline and revenue forecasts accurately.

Skills

Account Management

Client Success

Sales

Negotiation

Strategic Thinking

Education

7+ years in account management

Tools

Salesforce

Job description

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The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role: As an Enterprise Account Manager, you’ll be the strategic partner to some of our biggest merchants—owning relationships, leading account strategy, and unlocking growth opportunities. You’ll drive adoption, retention, and revenue while ensuring merchants get maximum value from PayPal’s solutions. Meet our team We’re a high-impact, cross-functional crew of account managers, product pros, and commercial strategists. We work with some of the most exciting brands in the digital commerce space—and we do it with hustle, heart, and humour (and probably way too many tabs open).

Job Description:
Your way to impact:

You’ll play a critical role in shaping the future of payments for our enterprise clients. By building trusted relationships and aligning merchant needs with PayPal’s ecosystem, you’ll drive outcomes that matter—to them and to us.

Your day-to-day:

• Own senior-level merchant relationships and drive strategic account planning.
• Lead commercial conversations—from onboarding to negotiation to renewal.
• Identify upsell and cross-sell opportunities to hit growth targets.
• Collaborate across internal teams to deliver tailored, seamless solutions.
• Anticipate merchant needs, mitigate risks, and champion long-term success.
• Track your pipeline and revenue forecasts with laser-sharp accuracy.
  
  
  

What do you need to bring:

• 7+ years in account management, client success, or sales—ideally in fintech, payments, or e-commerce.
• Proven success managing high-value, complex accounts and smashing targets.
• Strong commercial acumen and negotiation skills.
• Experience influencing C-level stakeholders and building executive relationships.
• Strategic thinker with a proactive, problem-solving mindset.
  
  
  

Fluent in CRM tools like Salesforce and comfortable juggling multiple priorities

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0124966

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development, Financial Services, and Technology, Information and Internet

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