Enrollment Conversion Specialist

Coventry; Coventry; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Excellent Employers Pension Contrib

30 days annual leave + bank holidays

Life Assurance 4x salary

BUPA Cash Plan

25% staff tuition discount

Job summary

Coventry University Recruitment & Admissions (CURA) is seeking Customer Onboarding Advisors to join our UK contact centre. You will guide prospective students through the admissions process by phone, email and live chat, converting interest into enrolments and helping applicants reach decisions.

A sales-through-service mindset, ability to meet targets and proficiency with Salesforce are essential. You will work in a fast-paced environment, delivering exceptional support while maintaining

Qualifications

• Confident communicator with a sales-focused mindset.
• Experience in telesales, customer service or contact centres.
• Proficient in English, both spoken and written.
• Able to explain complex information clearly.

Responsibilities

• Guide applicants through the admissions process by phone, email and live chat.
• Hit productivity targets and contribute to enrolment goals.
• Identify opportunities to convert interest into enrolments using Salesforce.
• Build rapport with prospective students and provide clear, helpful information.

Skills

Confident communicator

Sales mindset

Customer service experience

English proficiency

Salesforce

Tools

Salesforce

Job description

Coventry University Recruitment & Admissions (CURA) is seeking Customer Onboarding Advisors to join our UK contact centre. You will guide prospective students through the admissions process by phone, email and live chat, converting interest into enrolments and helping applicants reach decisions.

A sales-through-service mindset, ability to meet targets and proficiency with Salesforce are essential. You will work in a fast-paced environment, delivering exceptional support while maintaining