Enhanced Reconnect Navigator

recoveryfocus; North East; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× salary)

Enhanced sick pay

Birthday leave

Professional qualification support

24/7 online GP access

Employee assistance programme

Cycle to Work

Blue Light/Card discounts

Recommend a Friend bonus

Recognition programmes

Access to community networks

Résumé du poste

Waythrough is seeking an Enhanced Reconnect Navigator to support individuals with current or previous drug and alcohol needs as they move from custody into the community. You will build trusting relationships, help access treatment and community resources, and coordinate with prison staff and probation to ensure smooth transitions.

The role requires DBS clearance and a commitment to recovery-focused work within prison settings, with a strong emphasis on safeguarding and collaborative care

Qualifications

• Experience supporting individuals with complex needs, particularly in substance use or criminal justice pathways.
• Excellent communication and organisational skills with a person-centred approach.
• Ability to work collaboratively with multiple agencies and teams.

Responsabilités

• Manage a caseload of individuals transitioning from custody to the community.
• Build trusting relationships and support access to treatment, healthcare and social services.
• Coordinate referrals and liaise with prison staff, probation and community services.
• Maintain accurate case notes and secure records; support safeguarding processes.

Connaissances

Communication

Relationship building

Caseload management

Organisational skills

Empathy

Formation

Health and Social Care Level 3

Outils

IT literacy

Description du poste

Enhanced Reconnect Navigator - Reconnected to Health

Hours: 37 hours per week, Monday to Friday

Working pattern: 8:00am-4:00pm or 9:00am-5:00pm

Location: Reconnect Hub, 22 Old Elvet, Durham, DH1 3HW

Salary: £25877.80 - £34240

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the role

We are looking for a dedicated Enhanced Reconnect Navigator to join our Reconnect to Health service, supporting individuals with current or previous drug and alcohol needs as they transition from custody into the community.

You will build trusting relationships with service users, helping them access appropriate support, maintain their recovery and build a more stable future. Working closely with prison staff, probation, community drug and alcohol services and the wider multidisciplinary team, you will coordinate person-centred support both in custody and following release.

As this role is based within prison establishments, an Enhanced - Adult Bared DBS and prison vetting is required.

What will you be doin g?

You will manage a caseload of individuals requiring additional support with substance use and their transition into the community. Your responsibilities will include:

• Building relationships with service users to understand their needs, goals and recovery journey.
• Encouraging positive change, supporting relapse prevention and contributing to release planning.
• Developing relationships with prison and community drug and alcohol services to coordinate ongoing support.
• Coordinating referrals and helping individuals access treatment, healthcare and community resources.
• Working with lead workers, probation and partner agencies to ensure effective communication and shared care plans.
• Providing wellbeing check-ins and practical support with appointments, health and social care.
• Promoting social inclusion through peer support, community groups, training and employment opportunities.
• Maintaining accurate case notes and service user records, sharing relevant updates with appropriate professionals.
• Supporting risk management and safeguarding processes, escalating concerns where necessary.

What are we looking for?

We are looking for someone compassionate, proactive and committed to helping people achieve positive change. You will have strong communication and organisational skills, be confident building relationships and work effectively with individuals experiencing complex needs.

You will ideally have:

• An understanding of substance use, recovery and the challenges associated with leaving custody.
• Knowledge of recovery planning, relapse prevention and risk management.
• Experience supporting individuals and helping them engage with services.
• The ability to work collaboratively with professionals and external agencies.
• Good IT, record-keeping and caseload management skills.
• A Level 3 qualification in Health and Social Care or above, or a willingness to work towards one.

Qualifications in substance misuse, addiction studies, counselling or related areas are desirable, as is experience delivering individual or group interventions.

You must hold a full driving licence and have access to a vehicle for work purpos es.

We welcome applications from candidates with relevant experience and transferable skills who share our commitment to supporting people to achieve lasting recovery.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets