This Enhanced Access Healthcare Assistant post with East End Health Network sits within a Primary Care Network in north-west Tower Hamlets, supporting evening and weekend clinics for patients registered across the network. The work centres on delegated clinical tasks such as observations, venepuncture and ECGs, alongside long-term condition monitoring and clinical record keeping. Working under GPs and nurses, the post holder moves between several practice sites during out-of-hours sessions. Hours follow service needs and include bank holidays.
What the job involves
- Carry out observations (blood pressure, pulse, oxygen saturation, height, weight, BMI, temperature, urinalysis), venepuncture and ECGs
- Support clinicians with Enhanced Access clinics and long-term condition monitoring
- Record clinical information accurately and contemporaneously in the clinical system
- Carry out NHS Health Checks, smoking cessation, lifestyle and health promotion activities where trained
- Support health screening programmes and, where trained, vaccination and immunisation programmes
- Maintain infection prevention and control, dignity, privacy and confidentiality
- Escalate patient welfare and clinical concerns promptly, working within own competence
- Report incidents, accidents, near misses and safeguarding concerns
- Greet patients, reassure them during procedures and help them reach appropriate primary care services
- Monitor stock, order clinical supplies and report equipment faults or shortages
- Work with the multidisciplinary team across PCN sites during evening and weekend sessions
- Support audit and quality improvement activities
Qualifications
- Care Certificate, NVQ Level 2 or 3 in Health & Social Care, or equivalent healthcare qualification
- Evidence of healthcare assistant training
- Phlebotomy certificate
- Venepuncture competency, or willingness to train for it
- GCSEs or equivalent in English and Maths
Experience
- Working in a healthcare setting such as a GP practice, community service, hospital or care environment
- Providing direct patient care, including basic clinical observations
- Keeping accurate patient records
Skills & knowledge
- Excellent communication and interpersonal skills
- Good IT skills
- Working independently and as part of a multidisciplinary team
- Prioritising workload and staying calm under pressure
- Knowledge of confidentiality, information governance and infection prevention and control
- Awareness of safeguarding and of professional boundaries and scope of practice
Other
- Reliable and punctual, professional and patient-focused
- Flexible to work evenings, weekends and bank holidays
Nice to have
- Previous experience in GP practices or a Primary Care Network
- Experience supporting chronic disease or long-term condition clinics
- NHS Health Check training or qualification
- Experience of venepuncture and ECGs, or ECG competency
- Training in wound care, long-term condition monitoring or vaccinations
- Knowledge of EMIS Web or SystmOne
- Understanding of Enhanced Access service specifications
- Experience in evening, weekend or extended-hours services
What’s offered
- Support for ongoing learning, appraisal and career development
- Emphasis on staff wellbeing