Engineering & Technical Services Lead

The Fox; Kettering; In loco; GBP 52.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-call payment £275/week

£30 per additional callout

Descrizione del lavoro

The Fox in Kettering is seeking a Technical Services Manager to coordinate and supervise engineers, oversee technical support and service delivery, and ensure customer requirements are met to the highest standard. Based in Kettering, the role combines operational management, technical leadership, and project oversight in a hands-on, on-site environment.

You will work closely with Directors and the team to support growth, developing operational excellence and customer-focused service delivery

Mansioni

• Assist with the day-to-day running of the business.
• Plan, coordinate, and schedule engineer workloads, including emergency call-outs, routine maintenance visits, installations, and additional works.
• Liaise with engineers and office staff to ensure efficient scheduling and timely completion of work.
• Assess installation, equipment, and stock requirements to ensure engineers are suitably prepared for each assignment.
• To identify and assist with any training requirements.
• Act as the direct line manager for engineering staff, providing leadership, guidance, and support.
• Conduct regular audits of completed work to ensure company standards and customer expectations are consistently achieved.
• Identify training and development requirements and support engineers in maintaining technical competencies.
• Address performance, workmanship, and procedural issues where necessary.
• Provide technical support and guidance to engineers, office personnel, and customers.
• Assist with NSI inspections and maintain the standards, procedures, and records required for compliance.
• Help ensure all installation and service work complies with relevant industry regulations and company procedures.
• Assist in the planning, coordination, and oversight of larger installations and projects.
• Provide practical engineering assistance where required.
• Support operational continuity by providing engineering cover during periods of high demand, holidays, or staff absence.
• Develop a detailed understanding of our customer base, services, and business processes.
• Initially support selected sales opportunities and customer enquiries alongside the surveyor, with the intention of gradually assuming increased responsibility as part of the company's succession planning.
• Build and maintain positive customer relationships while identifying opportunities for additional services and business growth.
• Work collaboratively with Directors and colleagues to support the efficient operation of the business.
• Undertake any other reasonable duties consistent with the position and the needs of the organisation. The role will include participation in the companies on call rota, as required. An on-call payment of £275.00 per week will be paid for each week on call. The payment includes for up to three callouts per week, including the work undertaken and travelling time. Where more than three callouts are required during the same on call week. Any additional callouts will be paid at £30.00 per callout, inclusive of the work undertaken and traveling time. The call out starts at 08.00 on the Monday, and the employee will be expected to remain available in accordance with the companies on call rota and follow the company's procedures for responding to callouts.

Descrizione del lavoro

The Fox in Kettering is seeking a Technical Services Manager to coordinate and supervise engineers, oversee technical support and service delivery, and ensure customer requirements are met to the highest standard. Based in Kettering, the role combines operational management, technical leadership, and project oversight in a hands-on, on-site environment.

You will work closely with Directors and the team to support growth, developing operational excellence and customer-focused service delivery