Engineering Support Advisor

Kpi-Recruiting-Ltd; Irlam; On-site; GBP 26,000 - 35,000; Full time

Job summary

KPI-Recruiting-Ltd is seeking an Engineering Support Advisor in Irlam to be the main contact for customers, processing orders and delivering excellent service. The role sits on the Wear Protection Sales team and requires a proactive, customer-focused approach to ensure orders progress smoothly from receipt to delivery.

You will work closely with production and internal departments, maintain CRM records, and handle international export licensing when needed.

Qualifications

• BPSS clearance or ability to obtain it.
• Experience in a customer service or support environment.
• Good working knowledge of Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Excellent organisational and time management skills.
• Proactive approach with ability to prioritise workload and meet deadlines.
• Strong teamwork skills.

Responsibilities

• Maintain daily contact with existing customers via phone and email, providing order updates and responding to enquiries.
• Process customer orders accurately and efficiently.
• Proactively expedite customer orders and coordinate with internal departments to meet customer requirements.
• Attend regular production meetings to monitor order progress and communicate updates to customers.
• Develop a strong understanding of the company's products to provide informed advice and excellent customer service.
• Build and maintain long-term relationships with existing customer accounts.
• Accurately maintain customer and account information within the CRM system.
• Apply for SIEL (Standard Individual Export Licence) applications via the UK Government's LITE system when required.
• Undertake any other duties appropriate to the role.

Skills

BPSS clearance

Customer service

MS Office

Communication

Attention to detail

Organisation

Time management

Proactive

Teamwork

Tools

CRM system

Job description

Engineering Support Advisor (Spanish, German OR French Speaking)

Location: Irlam
Level: Staff (Level 5)
Hours: 38 hours per week (Monday to Friday)
Reports to: Internal Sales Manager

Salary: £30,000

About the Role

We are looking for a proactive and customer-focused Engineering Support Advisor to join our Wear Protection Sales team in Irlam. This is a fast-paced role where you'll be the main point of contact for customers, ensuring orders are processed efficiently and delivering an outstanding customer experience.

Working closely with production and internal departments, you'll play a key role in maintaining strong customer relationships and ensuring orders progress smoothly from receipt through to delivery.

Key Responsibilities as an Engineering Support Advisor:

• Maintain daily contact with existing customers via phone and email, providing order updates and responding to enquiries
• Process customer orders accurately and efficiently
• Proactively expedite customer orders and coordinate with internal departments to meet customer requirements
• Attend regular production meetings to monitor order progress and communicate updates to customers
• Develop a strong understanding of the company's products to provide informed advice and excellent customer service
• Build and maintain long-term relationships with existing customer accounts
• Accurately maintain customer and account information within the CRM system
• Apply for SIEL (Standard Individual Export Licence) applications via the UK Government's LITE system when required.
• Undertake any other duties appropriate to the rol

Skills, Experience & Qualifications needed as an Engineering Support Advisor

Essential

• BPSS (Baseline Personnel Security Standard) clearance, or the ability to obtain it
• Previous experience in a customer service or customer support environment
• Good working knowledge of Microsoft Office applications
• Excellent written and verbal communication skills
• Strong attention to detail
• Excellent organisational and time management skills
• A proactive approach with the ability to prioritise workload and meet deadlines
• Strong teamwork skills with a positive, can-do attitude

Desirable

• Experience within a manufacturing environment
• Knowledge of the IFS ERP system.
• Additional language skills in French, German or Spanish

Personal Attributes as an Engineering Support Advisor

We're looking for someone who:

• Enjoys building strong relationships with customers
• Takes ownership of tasks and is committed to delivering excellent customer satisfaction
• Has excellent listening skills and understands customer needs
• Is organised, methodical and highly dependable
• Demonstrates a strong work ethic and willingness to support colleagues
• Thrives in a collaborative team environment
• Is eager to learn and develop product knowledge

INDENG