Engineering Performance Manager - Hybrid Leadership

OpticoreIT; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

23 days annual leave

Private healthcare

Dental cover

Pension plan

Salary sacrifice schemes

Team events

Job summary

Opticore IT is seeking an Engineering Performance Manager to lead day-to-day people management of engineering teams across client sites and our head office. This hybrid role involves 3 days on client sites and at the head office.

You will drive development plans, performance reviews, and collaboration with Account Managers, HR, and Directors, while tracking key metrics that influence annual bonuses. A strong focus on people, process, and stakeholder engagement is essential.

Qualifications

• Demonstrable history in people management through one-to-one meetings and performance reviews.
• Expertise in creating individual development plans to monitor and coach progression.
• Exceptional stakeholder management across multiple functions.
• Strong active listening to understand team and client needs.
• Excellent communication and organizational skills.
• Ability to handle conflict resolution.

Responsibilities

• Manage team leaders and on-site engineers, ensuring one-to-ones and performance reviews follow the competency framework.
• Set development objectives for direct reports and coach them to progress.
• Assist with Pay Reviews and advise the Technical Director.
• Highlight development points and skills gaps to engineering staff.
• Track metrics and report on utilisation and bonuses.
• Identify sales opportunities within client accounts.
• Collaborate with back office teams (Technical Director, Ops, HR, Account Managers) to align strategies.
• Address engineers' issues and resolve complaints with urgency.
• Ensure timesheets are accurate and submitted weekly.
• Report project utilisation and CRM data accurately.
• Suggest and implement innovative resource management improvements.
• Onboard new starters at Opticore HQ and client sites.

Skills

People management

Development plans

Stakeholder management

Active listening

Communication

Conflict resolution

Job description

Opticore IT is seeking an Engineering Performance Manager to lead day-to-day people management of engineering teams across client sites and our head office. This hybrid role involves 3 days on client sites and at the head office.

You will drive development plans, performance reviews, and collaboration with Account Managers, HR, and Directors, while tracking key metrics that influence annual bonuses. A strong focus on people, process, and stakeholder engagement is essential.