Engineering Performance Manager

OpticoreIT; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

23 days annual leave

Private healthcare

Dental cover

Pension plan

Salary sacrifice schemes

Team events

Job summary

Opticore IT is seeking an Engineering Performance Manager to lead day-to-day people management of engineering teams across client sites and our head office. This hybrid role involves 3 days on client sites and at the head office.

You will drive development plans, performance reviews, and collaboration with Account Managers, HR, and Directors, while tracking key metrics that influence annual bonuses. A strong focus on people, process, and stakeholder engagement is essential.

Qualifications

• Demonstrable history in people management through one-to-one meetings and performance reviews.
• Expertise in creating individual development plans to monitor and coach progression.
• Exceptional stakeholder management across multiple functions.
• Strong active listening to understand team and client needs.
• Excellent communication and organizational skills.
• Ability to handle conflict resolution.

Responsibilities

• Manage team leaders and on-site engineers, ensuring one-to-ones and performance reviews follow the competency framework.
• Set development objectives for direct reports and coach them to progress.
• Assist with Pay Reviews and advise the Technical Director.
• Highlight development points and skills gaps to engineering staff.
• Track metrics and report on utilisation and bonuses.
• Identify sales opportunities within client accounts.
• Collaborate with back office teams (Technical Director, Ops, HR, Account Managers) to align strategies.
• Address engineers' issues and resolve complaints with urgency.
• Ensure timesheets are accurate and submitted weekly.
• Report project utilisation and CRM data accurately.
• Suggest and implement innovative resource management improvements.
• Onboard new starters at Opticore HQ and client sites.

Skills

People management

Development plans

Stakeholder management

Active listening

Communication

Conflict resolution

Job description

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.

Opticore IT are currently searching for an Engineering Performance Manager to take on the day to day people management of Opticores Engineering teams. The ideal person will have a good understanding of people management, excellent interpersonal skills and the ability to build strong relationships with Account Managers & Stakeholders in client accounts.

This opportunity is hybrid with 3 days split across client sites and Opticore head office.

What you'll be doing:

• Manage team leaders and on-site engineers, ensuring that one to ones, performance reviews and end-of-year reviews are carried out in line with the business’s competency framework model
• Support all direct reports in setting their development objectives and monitor, support, and coach them to encourage their development progress
• Assist with Pay Reviews process and make recommendations to the Technical Director
• Highlight key development points to engineering staff to cover any skills gaps
• Track and analyse key metrics, providing regular updates to management that full into the annual review process and bonuses
• Highlight sales opportunities to the sales team for additional / new opportunities within client accounts
• Collaborate with various back office teams (Technical Director, Ops, HR, Technical Assurance, Account Managers) to align strategies and improve engineer offerings
• Address engineer's issues and complaints with urgency, ensuring effective resolutions
• Ensure all time sheets for all reports are checked and submitted each week and are in-line with live projects
• Monitor and report project utilisation, ensuring that all reporting is accurate on CRM and reporting any discrepancies
• Suggest and implement innovative solutions to improve resource management processes
• Review and update engineering skills matrix
• Onboard new starters at Opticore HQ and client site

What you'll bring:

• Demonstrable history in people management. I.E. One-to-one meetings, formal performance reviews, and end-of-year reviews.
• Expertise of creating individual development plans to monitor, support and coach to encourage development progression.
• Exceptional stakeholder management able to work across multiple functions across the business.
• Strong active listening skills by attentively engaging in conversations, ensuring full understanding of individual, client and team needs.
• Excellent communication, interpersonal, and organisational skills.
• Ability to handle conflict resolution

What we offer:

We believe in rewarding our team with more than just a salary. Here’s a glimpse of what you’ll enjoy:

• A Competitive Edge: A salary that reflects your talent and hard work, plus a discretionary bonus to celebrate your successes
• Time to Recharge: 23 days of annual leave, increasing with service on top of bank holidays - because work-life balance matters
• Health & Wellbeing: Comprehensive private healthcare and dental cover to keep you in top shape including 24/7 GP, Life Stage Cash Plan, Supplementary Benefits, Structured Counselling and EAP
• Secure Your Future: A solid pension plan to help you plan for tomorrow, today
• Perks with Purpose: Access to salary sacrifice schemes for EV cars, workplace nursery fees, cutting-edge tech, and cycle-to-work options - supporting your lifestyle and goals
• Fun & Connection: Regular team and company-wide social events to keep the good vibes rolling (recent examples bowling, golf, quiz nights and much more!)
• Rewards & Awards: Our Kudos awards enable all employees to be rewarded by managers and colleagues, celebrating achievements throughout the year with prizes and additional time off

Diversity:

At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.

We want you to feel empowered to let us know if you require any adjustments to be made to your application or interview process so, please speak to our recruitment team.